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Sr. Supervisor, Manufacturing Quality Assurance - 1st Shift 5am

Herbalife • Winston-Salem, NC • 1d ago

Category: Quality

Position Type: Regular Full-Time

External ID: 16825

Location: Winston-Salem, NC, United States

Date Posted: Jul 9, 2025

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Overview

POSITION SUMMARY STATEMENT:

The Sr. MQA Supervisor is an experienced supervisor and SME in their area of responsibility. Oversee the coordination of all daily Manufacturing Quality Assurance inspection activities related to batch production. This position will help promote a safe, high quality team atmosphere, and the overall corporate image of excellence through a strong work ethic and solid leadership. The Sr. Supervisor is responsible for leading, coaching and developing MQA staff and assisting them with documenting and responding to any quality-related issues that occur on the production floor. This fast-paced position requires the ability to plan, multi-task and execute daily.

DETAILED RESPONSIBILITIES/DUTIES:

Maintain a good working relationship with employees through strong interpersonal and oral communications, teamwork, counseling, and fair and consistent enforcement of Company policies and procedures

Plan, supervise and direct MQA Team personnel to achieve short- and long-term departmental objectives

Maintain two-way dialog with direct reports on work and results

Communicate company and departmental goals and objectives assuring that these are clearly understood by the team

Take ownership of department deficiencies and implements countermeasures with the appropriate sense of urgency. Communicate deficiencies and countermeasures to the MQA Manager.

Lead, supervise and prioritize the work of MQA Technicians.

Skilled at working with team to maximize productivity in the plant. Helps establish work practices, operating procedures, and work instructions to improve overall performance and efficiency of the plant.

Demonstrates a high level of understanding of all quality requirements. Identifies and corrects quality issues through root cause analysis.

Communicate clearly and accurately (both written and verbal) in Build it Better meetings, primary and secondary pass downs, planning meetings, during staff meetings, and provides feedback to all other shifts

and departments to ensure efficiency and quality throughout the plant.

Promotes a team atmosphere, and the overall corporate image of excellence through a strong work ethic and solid leadership. Leads by example

Conducts continuous follow-up on floor procedures and practices, re-directing team and provides additional training when necessary.

Creates

Qualifications

REQUIRED QUALIFICATIONS:

Skills:

A proven track record of establishing and maintaining cooperative working relationships with internal customers, vendors, and direct reports.

Good interpersonal and communication skills

Coaching and mentoring skills - development of team

Ability to communicate effectively verbally and in written English

Computer literacy, with solid PC and software experience

Ability to lift a minimum of 30 lbs.

MS Office (Word, Excel, PowerPoint, etc.) and Outlook proficiency

Strong ability to work independently and as a team member under the pressure of manufacturing

Exemplary attention to detail

Coaching, mentoring, and ability to hold self, team, and others accountable.

Ability to drive and own decision making.

Critical thinking skills for fast paced environment.

Experience:

A minimum of 5 years of Supervisory experience in FDA or GMP regulated industry

PCQI or HACCP Certification

Manufacturing experience in a multi-shift facility

Education:

2-year college degree required from an accredited institution or additional 2 years of experience FDA or GMP regulated industry in lieu of degree

PREFERRED QUALIFICATIONS:

4-year college degree from an accredited institution

minimum of 2 years of experience supervising or leading staff

ASQ Certification as Certified Quality Inspector (CQI)

5 years of experience with food (consumer products), supplement, or pharmaceutical manufacturing, particularly roles involved with quality inspection or quality assurance

Knowledge and understanding of GMP quality systems

Knowledge of the developing, reviewing, and revising SOP's.

Understanding of the implementation/adherence of food safety systems

Knowledge of FMEA, RCA, and/or ability to teach investigative techniques.

At Herbalife, we value doing what's right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife's ongoing success.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

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