If you are looking for an opportunity to grow, we have an opportunity for you. As an Customer Service Manager based in our Stafford, TX location you will be responsible for their team providing order entry reviews, order status updates, and will lead all aspects of smooth processing for engineered to order products. This Supervisor will ensure all trade compliance criteria is met for international orders.
In This Role, Your Responsibilities Will Be:
Supervise Customer Service team members who support engineered to order product orders, review and enter sales orders, provide order status updates, and host customer calls regarding status.
Be accountable for trade compliance on international sales orders and customer complaints and resolutions. Host cadence calls with customers as well as email support.
Handle raised customer issues. and Supervise the key performance indicators of a team taking actions as necessary to ensure daily goals are met and ensure customer response times are at their optimal level.
Apply Lean methodologies and processes to continually improve and exceed customer expectations. A key focus will be updating, developing, and implementing standard work.
Partner with sales managers, product managers, business development managers, engineering, production planners, buyers, manufacturing engineering, and finance to increase profit and provide quick technical solutions to customers.
Ensure Customer Service personnel receive accurate training by providing team members with regular mentor, feedback, and recognition and acquire a measurable knowledge of all products the team supports. Maintain/provide key data for daily, weekly, monthly use.
Who You Are:
You quickly and significantly act in fact-changing, unexpected situations. You adjust communication content and style to meet the needs of diverse collaborators. You build and implement plans that prioritize accurately. You understand that different situations may call for different approaches. You find common ground and acceptable alternatives that satisfy the needs of multiple partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
For This Role, You Will Need:
Prior experience in a similar role
Familiarity with Lean methodologies
Ability to work unsupervised and as part of a team
Proficient in Microsoft Word, Excel, and PowerPoint
Preferred Qualifications That Set You Apart:
Bachelor's degree
Technical qualification in a mechanical field
SAP experience
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values (https://www.emerson.com/en-us/about-us/living-our-purpose) .
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Requisition ID : 25022870
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
