Service Sales Account Manager

SPT Labtech • United States, United States • 1w ago

SPT Labtech is a global supplier of innovative lab automation products for the life science markets. Our solutions save time and material costs and simplify complex operations. We are natural innovators. We create, design and manufacture high quality, robust and innovative automated laboratory equipment for academic, pharmaceutical and biotechnology research.

We are looking for a talented an Sales and Services Account Manager to join our growing team. You must have the ability to work on complex products and to work collaboratively and flexibly across several inter-disciplinary teams.

Position Responsibilities:

Service & Support Sales - Small Sample Management and Liquid Pipettor Portfolio:

Engage customers in advance of warranty or contract expiration to initiate new service contract or renewal

Contact non-contract customers to stimulate service agreement uptake

Generate proposals for service contracts, relocations, customer education, and technical assistance repairs

Maintain and progress Salesforce support opportunities, tasks, and keep opportunities and activities up to date

Engage with commercial team to support service agreement business growth where required

Assist with implementation and follow up of service sales campaigns

Periodically arrange customer site visits to discuss service needs and upsell service contracts where applicable

Work with accounts receivable team to process service sales orders, PO's, and manage creation of service contracts

Maintain and prepare monthly and quarterly sales forecasts

Customer Care:

Monitor incoming customer support communication channels

Respond to customers in timely manner

Administration:

Preparing chargeable service reports for invoicing

Communicating with US service partner organizations, third-party asset managers, and insurance providers when required

Secure tax exempt certificates and certificates of liability insurance from in-house resources where applicable.

Attend regular one on one meetings with US National Service Account Manager and Field Service Managers.

Maintain confidentiality of sensitive and personal information

Undertake other reasonable duties at request of line manager and on occasion, be willing to be flexible regarding start and finish times of daily routine.

Positively promote SPT Labtech's products and services

Comply with company policies and health and safety procedures

Maintain professional standards of appearance, manner, discipline, and work including personal work area

Requirements

Experiences/Education:

A sound understanding of the service requirements recommended for the companies' instrument portfolio

Undertaking of the life science and pharma industry clients where the companies' products provide solutions

Ability to assess issues and problem-solve

Exceptional interpersonal and customer facing skills, empathy, and careful listener

Clear verbal and written communication skills employing positive language and attitude

Self-motivated with a cooperative attitude, able to work with managers and peers across the organization.

Excellent time management and the ability to prioritize

Desire to maintain a safe, clean, and amicable working environment.

Excellent people skills with proactive attitude towards difficult or challenging problems.

2+ years in a sales or account management role with customer-facing experience

Proficient at use with Microsoft Excel, Powerpoint, Outlook, and Word.

Experience in laboratory environment a plus

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Our company culture supports diversity and is inclusive of all regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status, and we endeavour to support our employees' needs to the best of our ability.

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