Fraud Prevention and Product Specialist

BANK FIVE NINE • Oconomowoc, WI • 3d ago

JOB REQUIREMENTS: Do you love fact-finding, inquiring, and examining
details? Have you handled customer situations with troubleshooting and
research? Here\'s an exciting entry-level Fraud Specialist opportunity
you may want to consider! What We Are Looking for The Fraud Prevention
and Product Specialist is responsible for providing advanced level
support for new and existing electronic systems including, but not
limited to: online banking, mobile banking, and debit cards. This
position is also responsible for studying transactions for fraud trends,
disputes, system updates, incident management, project support, annual
review of electronic product disclosures, and inventory. We might be a
great match if you... Are energized by solving problems. Thrive when
juggling multiple projects and priorities. Do the right thing even when
no one is watching. Have the knowledge of today\'s tech-savvy consumers.
Are naturally organized; and thrive in a systematic, process-driven work
environment. Are quality driven; you sweat the small stuff and pay
attention to the details. You will be responsible for duties that
include: Provides distinctive customer service to all internal customers
by responding, in an escalated support capacity, to Electronic Product &
Fraud related inquiries in a friendly, prompt and accurate manner. Takes
ownership of escalated customer situations. Creates resolution by
troubleshooting, researching, and testing solutions. Studies
transactions and activity to determine fraud trends. Serves as a
technical and knowledge resource to Deposit Operations and branch staff.
Develops and recommends all new procedures, forms and agreements for new
electronic products and services. Actively participates on project teams
for new and updated products, services, and systems. Works closely and
collaboratively with project team, fostering positive working
relationships. Responsible for collecting data from a variety of
sources, including but not limited to Business Analytics, Navigator and
Director. Serves as the primary resource for electronic products
including recommendations for enhancement, implementation, communication
and coordination and/or administration of necessary training. Proficient
knowledge in deposit products & systems. Responsible for documentation,
testing, communication and collaboration of all electronic system
updates or electronic platform upgrades. Identifies opportunities for
process improvements, recommends solutions and coordinates
implementation. Recommends and implements updates to procedures or
policies as it relates to regulatory compliance or to increase
productivity and efficiency. Cross trains within the department and
provides primary back-up support, resulting in a cohesive team. Ensures
compliance with state and federal laws, regulations and Bank policies
and procedures. What this Role... For full info follow application
link. Equal Opportunity Employer: Minorities, Women, Veterans,
Disabilities *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/57A6BD03BAB34D82

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