Deskside Support Tech II

Insight Global • Perris, CA • 1w ago

Job Description

Insight Global is looking for a Deskside Support Tech II for one of our clients in the logistics industry. This position is onsite 5 days a week in Perris, CA. The hourly pay rate is $25-30/hr determined by the hiring manager during the interview process.

Day to day:

Troubleshoot and resolve Tier 2 and 3 escalated technical issues

Maintain and manage workload through computerized ITSM ticketing and tracking system

Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices

Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues

Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1-3+ years of experience supporting end-user equipment within a warehouse/supply chain/logistics/fulfillment center

Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment

Associate degree, bachelors degree or vocational training in a technical field of study null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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