As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.
Providing quality customer service is at the core of our team's goals. As a Customer Service Associate, you will assist achieving team goals by answering questions for users with account related queries.
Key Responsibilities:
Address the query by provide clarification about what caused it and educate users on how to effectively utilize the platform
You will be responsible for achieving daily targets and key metrics
Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively
Outbound calling and assisting end users with various query @types are key to high customer satisfaction
Needs to be helpful, empathetic, and resolve issues quickly
Proactively ask question and maintain an awareness of the client's business, operational activities, and processes within their team area
Communicate information and escalate to Team leads, QAs, SMEs, and Operations Manager
Requires professional interaction and communication, both within the Accenture organization and with client contacts
Role Requirements:
This is an onsite in San Antonio, TX
Must be flexible to work any shift between 5:00 am - 12:00 am PT including weekends and holidays
The role requires candidate pass an English Assessment (written) with a minimum score of B2
Basic Qualifications:
Minimum of 2 years' customer support experience via phone, email, and/or chat
Preferred Qualifications:
Drive for communication, calls, chats, and interaction with customers and end users
Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
Strong attention to details
Excellent problem solving and organization skills
Self-motivated to work independently, with minimal supervision
Excellent time management skills and able to proactively and independently manage workload and targets
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Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)
Role Location Hourly Salary Range
California $31.32 to $31.32
Colorado $26.35 to $26.35
District of Columbia $26.57 to $26.57
Illinois $25.06 to $25.06
Minnesota $24.08 to $24.08
Maryland $23.80 to $25.60
New York/New Jersey $27.60 to $32.40
Washington $25.92 to $25.95
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
