Job Shift: Day (1st shift)
Posted Salary/Rate: $16.00-$19.00 per hour
Job Identification: 45860
Job Category: Sales & Sales Support
Job Schedule: Full time
Remote
Remote Opportunity $16.00 to $19.00 per hour based off skills and experience
You will be part of a team responsible for acquiring, retaining, and accelerating category growth for Staples customers, including the Print, Promotional & Services space through engaging both warm and cold leads in accordance with the program strategy. Conduct outbound calls from various lead sources and solicit opportunities from each contact. You will be responsible for engaging and managing a book of business or key Staples Retail customers, delivering a positive experience to both customers and business partners, as well as delivering on sales goals and initiative through inbound and outbound initiatives. Collect marketing intelligence and customer data as required to build a customer and company profile. You will also be responsible for managing, sourcing, and provide accurate print quotes while developing relationships that lead to additional revenue for Staples and commission for you. Must be energetic, organized, and eager to close sales and increase revenue.
Key deliverables and main areas of focus:
Meet/exceed Key Performance Indicators (KPI's), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management
Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer
Utilize internal resources to overcome obstacles and being fiscally responsibly as it relates to price negotiations and margin.
Provide bids and quotes to customers as needed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)
Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners.
Provide feedback to merchandising and marketing community to enhance the customer experience
Partner with Sales Manager to develop strategies and approaches to incorporate into your daily interactions with customers
Cold calling; making multiple outbound calls to potential clients and closing sales and working with client through closing process
Researching potential leads from business directories, web searches, or digital resources
Building pipelines with channel partners and team members to close sales and presenting and delivering information and solutions to potential clients
Manage customer accounts uncovered through acquisition efforts inclusive of uncovering opportunities, quoting projects, and securing sales
Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
Utilize software inclusive of Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication
Promote developing a loyalty and repeat business vs a "one-time" shopper
Essential skills and experience:
High School diploma or equivalent
Strong organization, prioritization, follow-up, and time management skills are a must
Professional and effective written and verbal documentation/communication skills
Self-starter, problem solver, task/results oriented
Thrive in fast-paced and changing environment
Proven ability to sell as part of a team
Comfortable with financial sales tracking and analysis
Proficiency in PowerPoint, Excel, and Outlook
Coachable, adaptable, able to incorporate feedback and changes quickly
Preferred skills and experience:
Bachelor's Degree in Business Administration or related field
Minimum of 2 years sales/sales support experience
Exceptional phone & e-mail communication skills
Experience with Salesforce.com
Previous experience and knowledge in the print, promotional, or marketing field
Knowledge of Adobe Illustrator, Photoshop, and Publisher
Get great perks.
Hourly Rate up to $19 based on experience plus commission
Generous amount of paid time off
Flexible work arrangements, including remote flexible work hours of 11:30am-8:00pm after training
401(k) plan with a company match, full benefits plan and options, and associate resource group
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
LI-KA1
ABOUT US
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com (https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/StaplesRetail) for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples! (https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/StaplesRetail/pages/8002)
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
