Senior LMS Administrator (Contractor)

Stride, Inc. • Columbus, OH • 1d ago

Job Description The Senior LMS Administrator provides technical support and operational management for the Learning Management Systems and related Learning Systems. The role is responsible for monitoring Production Learning applications, managing ITSM lifecycle operations and support activities, working with internal and external customers to promptly resolve issues, and interfacing with vendors regarding complex application issues. This role regularly interacts with a range of staff and leaders and therefore requires a mature set of customer service skills. SUMMARY: The Senior LMS Administrator provides technical support and operational management for the Learning Management Systems and related Learning Systems. The role is responsible for monitoring Production Learning applications, managing ITSM lifecycle operations and support activities, working with internal and external customers to promptly resolve issues, and interfacing with vendors regarding complex application issues. This role regularly interacts with a range of staff and leaders and therefore requires a mature set of customer service skills. This Learning Management System (LMS) Administrator is responsible for working with several stakeholders to provide first- and second-line triage of production technology incidents and works with product managers to prioritize and implement application improvements or to resolve software defects. They are responsible for learning the products they support and leveraging that support knowledge to align priority and escalate or de-escalate incident response and resolution when needed. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Platform Setup and Customization: Test and configure the applications to align with the organization's needs, including branding and user interface adjustments.

Content Access: Oversee the availability of learning materials such as text, images, quizzes, and videos.

User Management: Manage process for changes to user accounts, roles, and permissions, ensuring appropriate access to resources.

Technical Troubleshooting: Diagnose and resolve technical issues to ensure a smooth learning experience. Share resolution how-to knowledge with peers.

Security and Compliance: Ensure data security and compliance with privacy regulations by following security standard practices.

Integration: Support integrations with other software systems to create a seamless digital experience.

Reporting and Analytics: Action reports on user activity, course completion, and other metrics to evaluate the effectiveness of the application.

Training and Support: Provide training and support to partner support staff, including creating user guides and conducting training sessions.

Supervisory Responsibilities: This position has no formal supervisory responsibilities. Required Qualifications

Minimum of 5 years' experience administering a Learning Management System application such as D2L Brightspace, Canvas, or other similar system.

Exceptional customer service and communication skills.

Strong proficiency in industry-standard web browser technology.

Strong proficiency in business productivity software (Microsoft Word, Excel, PowerPoint, Outlook, Internet browsers).

Strong attention to detail.

Experience in managing and prioritizing multiple tasks.

Experience working in a virtual team environment.

Ability to be on-call after hours for business-critical support when needed. Called for support typically 1 time every 6 months outside normal working hours of 8am - 6pm Eastern.

Certificates and Licenses: None required. DESIRED QUALIFICATIONS:

Previous experienc

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY0MDM1LjEwNTA4QHN0cmlkZWluY2NvbXAuYXBsaXRyYWsuY29t

Similar Jobs

Patent Paralegal

Beacon Hill Staffing Group, LLC • Columbus, OH • 1d ago

Legal & Paralegal

Join a forward-thinking team as a Remote Patent Paralegal or Patent Specialist, where your skills will support groundbreaking innovation and global intellectual property strategy. We are seeking a detail-oriented and hig...

1d ago

Go to Apply

Senior LMS Administrator (Contractor)

Stride, Inc. • Columbus, OH • 1d ago

Legal & Paralegal

1d ago

Go to Apply

Remote Project Attorney

Beacon Hill Staffing Group, LLC • Columbus, OH • 1d ago

Legal & Paralegal

Beacon Hill Legal is seeking licensed attorneys for a fully remote legal technology project. This is a unique opportunity to assist in the training of cutting-edge legal AI. Participants will review underlying content, p...

1d ago

Go to Apply

Arbitration Attorneys (CA, IL, MA-Licensed)

Beacon Hill Staffing Group, LLC • Columbus, OH • 4d ago

Legal & Paralegal

Beacon Hill's client, a national plaintiffs' litigation boutique, is seeking experienced contract attorneys to assist in an upcoming mass arbitration wage & hour matter in the coming weeks. This is a highly active ar...

4d ago

Go to Apply

Admitted Attorney Document Review Projects

Beacon Hill Staffing Group, LLC • Columbus, OH • 4d ago

Legal & Paralegal

Beacon Hill Legal is one of the country's largest legal staffing agencies. We are privately owned and part of Beacon Hill Staffing Group, LLC. Beacon Hill Legal seeks US barred attorneys in the CT market to join our remo...

4d ago

Go to Apply