Client Portfolio Director

Allied Universal • San Antonio, TX • 10h ago

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal® is hiring a Client Portfolio Director. The Client Portfolio Director collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development

Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction

Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements

Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity

Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth:

Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses

Collaborate with sales to drive organic business growth within existing client operations

QUALIFICATIONS (MUST HAVE):

Must possess one or more of the following:

Bachelor's degree in criminal justice, business or a related field

Associate's degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry

High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry

Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)

Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen

Minimum of two (2) years of experience in successfully building and developing teams

Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results

Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction

Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business

Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Law enforcement, military and/or contract or proprietary security services experience

Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company's 401(k)plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

C15802

Job ID: 2025-1400308

Location: United States-Texas-San Antonio

Job Category: Management

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