Overview
Bowhead seeks a Field Service Representative (FSR). The FSR will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment.
Responsibilities
Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
Completes system programming and optimization as part of the installation process
Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary
Provides on-site end-user training on system operation, maintenance and limited troubleshooting
Operate efficiently to conclude all on site installation, repair, maintenance and test activities
Perform troubleshooting and strive to resolve issues
Produce frequent and analytical service reports
Team up with colleagues and pass on important information
Discern customer needs and offer advice or recommendations
Formulate relationships of trust with customers
Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
Maintain effective customer communications and relations
May provide onsite training of customer support personnel
Other duties as assigned
Qualifications
Minimum High School education
Minimum of six (6) years of relevant experience
Over one (1) year of SATCOM experience
Over one (1) year of Networking experience
1-3 years Networking experience
Experience working with COMSEC items/materials (i.e. Type 1 encryptors, SKLs, KGs, etc)
DoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)
Preferred:
Experience with DoD deployed communications
Experience with DoD NIPR, SIPR and JWICS Networks
Experience with DISA SAR and GAR processes
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Top Secret/SCI level. US Citizenship is a requirement at this location.
Physical Demands:
Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
LI-MN1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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ID 2025-23311
Category Engineering
Location : Location US-TX-San Antonio
Minimum Clearance Required Top Secret/SCI
Travel Requirement Less than 10%
