Next Gen Client Support Specialist

ADP • Norfolk, VA • 3w ago

Related Searches: Entry-Level, Customer Service, Data Entry, Consulting, Resume, Interview, Job Description, Position, Jobs, Work

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a Customer Service Specialist I. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Provide Tier 1 customer support

Respond to basic inquiries regarding ADP products

Answer non-technical questions

Conduct correspondence with customers and representatives

Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

QUALIFICATIONS REQUIRED:

High school diploma or equivalent in education and experience

No previous experience required -- this is the entry-level position into customer service

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

No previous experience required -- this is the entry-level position into customer service

Bachelor's degree or equivalent in education and experience

Strong client relationship and interpersonal skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Demonstrated ability to learn and apply basic concepts in new situations

Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

Ability to collaborate and work in a team environment as well as work independently and make sound decisions

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

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