New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.
Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.
Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.
Apply to join New Era's team!
The role of the Account Representative is to ensure customer expectations are being met through developing effective relationships with accounts and sales representatives, order management, and collaboration with internal departments.
Responsibilities
Provide exceptional service to assigned accounts which may include National retailers, MLB/NFL teams, and independent retailers
Have frequent interaction with, and communicate directly with assigned accounts, sales representatives and internal departments to ensure requests, issues and concerns are being addressed and resolved in a timely manner
Responsible for assessing and resolving any issues that prevent their assigned accounts from meeting service level targets or standards. To be accomplished individually or through collaboration with other departments and sales representatives
Coordinate with sales reps to create and implement action plans to address service/compliance issues related to assigned accounts
Responsible for making sure orders for assigned accounts ship on time and are shipped within their assigned accounting month which includes root causing and resolving any issues that are delaying orders
Analyze and maintain SAP/BI reports daily and take appropriate actions to ensure orders are processed timely and accurately
Investigates initial requests for returned items, negotiates with customer to keep items and corrects the situation as needed while adhering to the returns and cancellation policies
Reviews EDI documents and exceptions daily
Work with internal departments and business partners to ensure vendor compliance requirements are being met
Enter domestic and global orders into SAP as necessary
Provide accurate timely response to account order inquiries such as order status
Proactively provide images as requested by accounts
Analyze data for account assignment through open orders, sales analysis and buying history to standardize and improve the efficiency and effectiveness of our customer relations and recommend continual improvements
Keeps sensitive information confidential
Other duties as assigned
Knowledge, Skills and Abilities
Computer skills including MS Office. SAP knowledge a plus.
Must be able to predict, diagnose and problem solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
Excellent ability to prioritize and approach assignments with focus and sense of urgency
Enthusiastic positive attitude
Must be punctual and possess a strong work ethic
Strong attention to detail
Ability to grasp new information and retain knowledge for use in answering account inquiries
Excellent verbal and written communication skills and the ability to also exercise listening skills
Must be organized, excellent time management skills, as well as follow through
Ability to effectively communicate and foster relationships with accounts, sales reps and internal departments in a professional manner
Strong interpersonal skills
Ability to work with minimum supervision and independently prioritize work without missing critical deadlines
Ability to lead and motivate team members without direct authority
Ability to evaluate and understand supply chain operations to effectively manage change
Education and Experience
Bachelor's Degree in Business Administration, Communications, or related field required. Additional experience will be considered in lieu of degree
One (1) to Three (3) years of experience within Key Account Management, Customer Service, or customer relations required
Travel Requirement
The location for this position is 100% on-site in Buffalo, NY
0% to 5%; domestic and/or global
New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.
The salary range for this posted position is $50,500 - $56,500 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.
Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy.
As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!
LI-Onsite #LIOnsite #LI Onsite
