Summary The Information Technology Specialist position is in the Administrative Office of the U.S. Courts, Department of Program Services, Case Management Systems Office (CSMO), Federal Judiciary Digital Services Division. CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and other external stakeholders. Responsibilities The Information Technology Specialist leads case management modernization (CMM) As operations lead, the Information Technology Specialist provides direction to the sustainment team and subject matter expertise on continuity of mission, cybersecurity, and exercise and test planning. The operations lead is responsible for system administration, monitoring, and reporting; vulnerability management; operational maintenance; security exercise and test support; and planning and managing multiple deployments to the courts to address defects or technical debts. The operations lead is responsible for developing, implementing, and maintaining CMM operations and maintenance processes, procedures, and checklists. The duties of the position may include, but are not limited to: Leading, managing, and supporting daily operations and maintenance activities, including enterprise system management, monitoring, and reporting. Determining gaps between legacy platforms and future architecture, identifying opportunities to improve enterprise-level systems, and implementing emerging technologies when appropriate. Improving the Case Management System Office's (CMSO) technology capabilities and development resource capacity. Collaborating with the Branch Chief, Division Architects, and peers to establish program vision, priorities, and project schedules based on enterprise architecture standards and industry best practices. Improving IT risk management and mitigation, ensuring risks are considered early in the development process. Scheduling preventive maintenance on systems, ensuring schedule compliance and quality work. Serving as the key technical leader in support of systems deployed across multiple enterprise areas (e.g., computer networks, hardware, software, including interconnection and interfaces) and production and non-production applications. Ensuring application code is developed for the appropriate level of availability (e.g., replication, disaster recovery, load-balanced), based on customer business requirements and best practices. Maintaining and upgrading CMM infrastructure and third-party software. Leading technical discussions and solution implementations, upgrades, enhancements, and migrations, ensuring solutions are developed and maintained based on approved policies and procedures. Researching, solving, and providing recommendations to leadership on complex technical and operational problems or challenges. Leading, motivating, developing, and mentoring a team of operations and maintenance support professionals who monitor and report on system data and resolve system issues. Reviewing and assigning work and determining resource needs. Overseeing a large, multi-discipline team, which may include 24x7 operations support, monitoring, and service desk operations. Leading service delivery innovation and service desk resolution, providing tier 2 and tier 3 service requests. Developing action plans to address service requests (tickets) and mitigating service issues. Tracking and resolving customer issues. Working with a group of people with differing opinions and considering "outside-of-the-box" thinking to arrive at the best conclusion. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL the following areas: Overseeing and maintaining a large enterprise system with a diverse set of programming languages, personnel, and active mission-critical legacy systems; Communicating established standards to development resources and management; and Maintaining new, mission-critical technologies and ensuring their availability to a large user base. Education This position does not require education to qualify. Additional Information The AO is an Equal Opportunity Employer.
