Operations Systems Group Administrative Assistant

CyrusOne • United States, United States • 1w ago

The Controls Administrator plays a critical role in the ongoing operational support and maintenance of Building Management System (BMS) and Electrical Power Monitoring System (EPMS) infrastructure. This position is responsible for processing service tickets, supporting user account audits, and assisting with onboarding and vendor credentialing. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple systems and responsibilities with minimal oversight.

Responsibilities:

· Manage and respond to BMS/EPMS-related support tickets (approx. 5,000+ annually) in a timely and efficient manner.

· Perform quarterly user account audits and system access reviews (Neo & Delta platforms), in coordination with Senior Facility Managers.

· Support onboarding and offboarding processes by managing Active Directory and Badge Access requests.

· Assist in maintaining audit documentation and compliance across multiple platforms.

· Coordinate with internal teams and vendors to ensure system integrity and user access control.

· Support general administrative tasks related to controls systems as needed.

· Provide high-level visibility and communication on ticket status and resolution timelines.

Qualifications:

· 2+ years of experience in a technical support, IT administration, or building systems role (BMS/EPMS experience preferred).

· Familiarity with enterprise systems such as Workday, Active Directory, and access control platforms.

· Strong attention to detail, with the ability to manage and prioritize multiple tasks.

· Excellent written and verbal communication skills.

· Experience working with third-party vendors and managing service requests a plus.

· Experience in a data center, facilities management, or mission-critical environment preferred.

· Familiarity with Delta, Foreseer, or Neo platforms preferred.

· Technical aptitude and willingness to grow into more advanced controls/system roles over time preferred.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email sdubec@cyrusone.com or call: 469-289-2092. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company's overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

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