Description
Job Duties:
Meet the performance goals established for the position in the areas of patient satisfaction accuracy quality and attendance
Meet department standards to adherence metric
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service including quality care and concern with every internal and external customer
Multi-task utilizing double monitors for data entry phone etiquette and use of resources while maintaining proper guidelines
Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as a patient advocate
Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues
Recognizes financial medical and legal risks based on data collected during customer interactions and follows appropriate procedures
Utilizes systems to resolve customer needs such as appointments authorizations claims invoices eligibility benefits appeals TARs
Translates oral information into concise and accurate written documentation per guidelines
Assists new or potential members in the choice of PCP and supplies general information about medical group
Requirements
High School Diploma or GED Required
Experience working in a medical setting
2+ years of Call center recent experience required
2+ years of healthcare recent experience required
Excellent customer service
Understanding of medical terminology
Comfortable working independently
Excellent verbal and written communication skills.
Problem solving skills.
Attention to detail and interpersonal skills.
Needs to complete basic computer and typing assessment
Additional Position Details:
Contract @type: Contract to HIRE!
Contract Duration (estimated & subject to change/extend): 5 months
Location: REMOTE, must be located in PST, MST, or CST time zone!
Training Schedule: First 4 weeks Monday- Friday 8:00 - 4:30 PST 10:00 AM-6:30 PM CST)
Shift Schedule: Monday - Friday | After Training your schedule may change, you need open availability from 7:00 AM - 6:00 PM PST/ 9:00 AM -8:00pm CST
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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