Collection Specialist - Remote

Labcorp • Burlington, NC • 1d ago

Labcorp is seeking a Client Collections Specialist to join our team! Labcorp's Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

Job Description

This Collections Specialist will join our Client AR, Collections team in RCM. This position will work with physician offices, hospital laboratories, attorneys, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Collections Specialist?will provide product education, offer payment plan agreements, settlements and handle a wide variety of questions while ensuring a world-class customer experience and meeting the goal of reducing >60day balances. The ideal candidate will be motivated to work with a customer centric team in an innovative company.

Responsibilities :

Follow SOP's reducing aging AR >60day balances.

Outreach to customers by phone, emails and/or letters.

Handle sensitive information in a confidential manner

Preparation for updates on resolution to various levels of leadership

Document all activities/attempts to reduce balances.

Preparation of placement packages for outside attorneys for possible litigation.

Communicate via telephone with a operations management, physicians, attorneys and internal customers.

Utilize tools to obtain better billing information

Performs research and evaluation of complex projects and assignments requiring advanced knowledge and experience to identify and measure process financial implications.

Analyzes and determines areas for improvement and education.

Qualifications :

High School Diploma or equivalent required.

Minimum 1 year of relevant work experience required.

Prior call center, customer service, collections, or healthcare billing-related work experience strongly preferred.

Prior work experience with meeting deadlines and weekly goals strongly preferred.

Proficiency in Microsoft Office products, including but not limited to Excel, is strongly preferred.

Ability to compile and organize data preferred.

Critical thinking skills and a basic understanding of medical and computer skills preferred.

Ability to work independently and manage time effectively preferred.

Remote Work/Technical Requirements:

Dedicated, quiet workspace free from distractions.

Internet download speed of at least 50 Mbps. No satellite internet.

Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported).

Application Window Closes: July 7, 2025

Pay Range: $15.25 - $17.00/Hour (State minimum wages apply if higher)

Shift: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time available after training.

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part-Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

Labcorp

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