Manufacturing Technical Support Engineer

PulteGroup • Florence, SC • 21h ago

Working with Innovative Construction Group comes with incentives to support your personal and professional goals!!!

Join ICG, where diversity drives innovation! We're committed to providing our team members with the resources, training, and support they need to succeed, now and in the future. We offer a variety of family-friendly benefits to all our employees:

Flexible and Affordable Healthcare Coverage Options

Supplemental Healthcare Coverage Opportunities

Competitive Pay and Bonus Potential

Paid Time Off and Work/Life Benefits

9 -Paid Holidays

Retirement Plan with Company Match

Parental Leave

Mortgage Financing Discounts through Pulte Mortgage

Innovative Construction Group is positioned for high growth over the next several years and there will be several opportunities for ongoing career advancement. Apply now and build your career with ICG.

Primary Responsibilities

Ensure system uptime by responding promptly to IT issues and service requests.

Install, configure, and maintain computing equipment in the manufacturing facility.

Coordinate office IT installations and maintenance with the corporate service center.

Oversee maintenance and support for local PCs and peripheral devices.

Deploy, configure, and troubleshoot hardware and software, including:

Desktop and laptop computers

Printers, copiers, and plotters

Network infrastructure

Specialized technology used in wood truss and wall panel manufacturing

Perform software installations and updates as required.

Liaise with third-party service providers for equipment servicing and support.

Escalate unresolved or complex issues to appropriate internal or external support teams.

Collaborate effectively with team members on all assignments.

Diagnose and resolve system errors and technical issues related to hardware, software, and networks.

Communicate regularly with management to report issue status, resolutions, and system health.

Document all support activities in the corporate helpdesk system with detailed notes and communication logs.

Perform additional duties as assigned by the IT Manager or Facility Director.

Work on-site five days a week, with occasional weekend support as needed.

Required Education

Associate degree or equivalent work experience required.

Professional IT certifications (e.g., Microsoft MCP/MCSA, CompTIA A+/Network+) or equivalent experience preferred.

Strong knowledge of Microsoft desktop operating systems required.

Required Experience

Experience in a manufacturing environment preferred.

Working knowledge of, or ability to learn, MiTek's suite of applications.

Ability to understand, analyze, and resolve technical problems.

Excellent customer service, organizational, and communication skills (both verbal and written).

Strong interpersonal skills and ability to work collaboratively.

Willingness to provide support during weekends and non-business hours as needed.

Flexibility to take on projects outside of regular duties.

Ability to routinely lift 20-25 lbs and occasionally lift/move 50 lbs.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer (https://www.eeoc.gov/sites/default/files/migrated\files/employers/poster\screen\reader\optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

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