Customer Service Representative

Hart Medical Equipment • Findlay, OH • 8h ago

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

Status: Full Time

Location: Findlay, OH

Hart Medical Equipment offers a competitive salary and benefits package. EOE

Customer Service Representative

SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· Assists all internal and external customers in a professional manner.

· Maintain a positive, empathetic and professional attitude toward customers at all times.

· Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.

· Coordinates home equipment service request with Dispatch for prompt delivery.

· Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

· Provide customers with product and service information.

· Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.

· Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.

· Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.

· Understanding and striving to meet or exceed department metrics while providing excellent customer service.

· Making sales or recommendations for products or services that may complement client needs, as applicable.

· Other duties as assigned by management.

Retail Customer Service Representative

· Greets customers as they enter the store.

· Keeps the showroom and the shelf inventory clean, rotated and in order.

QUALIFICATIONS

To perform as a customer service representative successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

· High school diploma or general education degree (GED).

· 6 months of relevant customer service experience preferred.

Skills & Abilities

· Excellent interpersonal, written and oral communication skills.

· Customer service orientation

· Attention to detail

· Good data entry skills

· Proficiency with computers, with strong typing skills

· Ability to work in a fast paced environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

COVID-19 considerations:

PPE is provided to all employees.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

Similar Jobs

Customer Service Representative I

Mennel Milling • Fostoria, OH • 4d ago

Management & Administrative

Customer Service Representative I Full Time Regular Corporate, Fostoria, OH, US Flip your Career At Mennel, we believe in doing right and bringing our best to our people who are helping to feed the world. We promote team...

4d ago

Go to Apply

Manager/Senior Manager of Materials Supply Chain

The D S Brown Company • North Baltimore, OH • 4d ago

Management & Administrative

Schedule: Monday through Friday, Day Shift The Opportunity Founded in 1890, The D.S. Brown Company, a Gibraltar Industries Company, is a world-wide leader and supplier of engineered products to the bridge and highway ind...

4d ago

Go to Apply

Security Officer Part Time

Allied Universal • Findlay, OH • 1w ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1w ago

Go to Apply

Sales Consultant - Fostoria

Reineke Family Dealerships • Fostoria, OH • 2w ago

Management & Administrative

Sales Consultant at Fostoria Reineke +-----------------------------------------------------------------------+ Summary: Sales Consultants play a very important role in the success of the dealership and formulating connec...

2w ago

Go to Apply

Supply Chain Supervisor - Logistics & Inventory (FT Salaried)

Blanchard Valley Regional Health Center • Findlay, OH • 2w ago

Management & Administrative

PURPOSE OF THIS POSITION The primary purpose of the Supply Chain Supervisor- Logistics and Inventory position is to supervise, coordinate, and ensure quality outcomes with the basic logistic, inventory, and storeroom fun...

2w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Fostoria, OH • 3w ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

3w ago

Go to Apply

Business Analyst

Insight Global • Findlay, OH • 8h ago

IT & Engineering

Job Description Bachelors degree in Business Administration, Finance, Information Systems, or a related field. 2+ years of experience in business analysis or a similar role. Proficiency in data analysis tools (e.g., Exce...

8h ago

Go to Apply

Engineer - Engineer Technologist

American Electric Power • Fostoria, OH • 8h ago

IT & Engineering

Job Posting End Date 07-15-2025 Please note the job posting will close on the day before the posting end date. Job Summary Responsible for developing technical guidance for the installation, operation, and maintenance of...

8h ago

Go to Apply

Medication Aide - PRN

Blanchard Valley Regional Health Center • Fostoria, OH • 23h ago

Hospital & Medical

PURPOSE OF THIS POSITION The primary purpose of this position is to support the licensed staff by giving direct resident care and performing Medication aide, well as, Nurse aide functions. This includes, but is not limit...

23h ago

Go to Apply

Warehouse Support

Home Depot • Van Buren, OH • 1d ago

Manufacturing & Warehouse

Job Description Position Purpose: Associates in a Warehouse Support role may perform activities related to scheduling inbound and/or outbound activities in the Distribution Center; ensure inventory accuracy within the pr...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.