Hybrid Customer Service Representative

Cognizant • Earth City, MO • 8h ago

HYBRID CUSTOMER SERVICE REPRESENTATIVE

HYBRID 1 day/week in EARTH CITY, MISSOURI

Due to our expansive growth, we are seeking Hybrid Customer Service Associates who are looking for an opportunity to join a dynamic company with excellent room for growth and the ability to receive performance-based incentives. Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions' internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision.

In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. Phones close at 6:00pm CST/No late hours. Monday - Friday schedule/No weekend hours. Remote role on Monday, Tuesday, Thursday & Friday, in-office on Wednesdays only. Career path within Call Center (for solid performers). Opportunities for growth throughout our organization, once proven successful in Call Center role.

ESSENTIAL FUNCTIONS:

Answering a high volume of inbound technical phone calls.

Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).

Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.

Documenting all issues comments and resolutions in appropriate software system applications.

GENERAL REQUIREMENTS:

Ability to work in fast paced dynamic environment.

Open to coaching, adaptable and willing to try innovative approaches.

Dedicated quiet workspace.

Reliable high speed internet connection required.

QUALIFICATIONS:

High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred.

Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.

Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.

Technical Competencies:

· Technical expertise with specialized applications, including knowledge of hardware, software, applications and preferred vendor systems.

· Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277) preferred.

Behavioral Competencies:

Excellent verbal communication and written documentation skills

Strong customer service skills.

Ability to work in a fast-paced team environment with excellent organizational skills.

Salary and Other Compensation:

Applications will be accepted until July 7, 2025.

The hourly rate for this position is between $17.50 - 18.00 per hour, depending on experience and other

qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and

subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this

posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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