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Project/Task Supervisor

General Dynamics Information Technology • Fort Huachuca, AZ • 2d ago

Req ID: RQ202608

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Project/Task Management

Skills:

Communication,Leadership,People Management,Problem Solving,Teamwork

Certifications:

Security+ - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

HOW PROJECT/TASK SUPERVISOR WILL MAKE AN IMPACT:

The OPS CM, working as an operations manager 24x7, is a mission-essential teammate that actively provides tier 1 & 2+ Network & Infrastructure.

Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process.

Providing first contact response and initial resolution for all associated technical engineering lanes within the environment

Accurately log, ticket, and own/escalate incidents resulting from infrastructure events

Troubleshooting, accurately tracking and resolving assigned incidents

Creating, submitting and tracking all GEF Authorized Service Interruptions (ASI's). Track all ASI's that may impact GEF global services

Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives

Interacting with vendors to coordinate the maintenance and replacement of hardware that affects high and critical priority systems and environments

Maintaining extremely accurate, high-level reporting of all issues

Supervise additional teams

Information Assurance: Assured Compliance Assessment Solution, and Security Technical Implementation Guides process and, Authorized to Operate and Enterprise Mission Assurance Support Service

Business Process: Access Management, Knowledge Management, Licensing Management, Capacity and Change Management

WHAT YOU'LL NEED TO SUCCEED - REQUIRED :?

Citizenship: US Citizenship

Clearance: Active Secret Security Clearance

Certifications:

current Security+ to meet DoD 8140 IAT Level II requirements or higher.

Candidate must receive ITIL 4 Foundation certification within 6 months of hire date

Education: Bachelor's degree in computer science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience

Technical Skills:

Effective investigation, triage, and troubleshooting of tier 1 & 2+ issues in a virtual environment

Working experience with Army Enterprise Service Management Platform (AESMP) software, preferably ServiceNow

Has an eye for innovation and constantly looks for ways to make delivery of service more efficient

Exceptionally keen attention to detail

Responding, triaging, and troubleshooting system alerts indicating issues with data center components. Creating and reporting, Commander Critical Incident Reports (CCIR's) to higher headquarters concerning outages impacting GEF services

Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc.), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations.

Skills & Abilities:

Communication

Leadership

People Management

Problem Solving

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting edge technology, you can learn from

Rest and recharge with paid vacation and holidays

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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