Customer Service Representative

UNC Health Care • Rocky Mount, NC • 12h ago

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Summary:

Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities:

Maintains compliance with organizational policies and procedures.

Maintains compliance with revenue cycle and financial audit guidelines.

Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.

Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.

Orders and maintains clinical supplies, office supplies, and equipment.

Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.

Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Other Information

Other information:

Education Requirements:

? High school diploma or general education degree (GED) required.

Licensure/Certification Requirements:

? No licensure or certification required.

Professional Experience Requirements:

? Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Knowledge/Skills/and Abilities Requirements:

? Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Emergency Room

Work Type: Full Time

Standard Hours Per Week: 36.00

Work Assignment Type: Onsite

Work Schedule: Evening Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Similar Jobs

Customer Service Representative

U-Haul • Rocky Mount, NC • 2w ago

Management & Administrative

Location: 131 S Wesleyan Blvd, Rocky Mount, North Carolina 27804 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Custome...

2w ago

Go to Apply

Sr Manager IT

Kanaan Communications, LLC • Rocky Mount, NC • 3w ago

Management & Administrative

Discover a more connected Sr. Manager IT career At Lambert Cable Splicing , as a Sr. Manager IT you'll Lead, mentor, and manage a team of IT professionals, fostering a collaborative and high-performance culture. Oversee...

3w ago

Go to Apply

Sr Manager IT

Lambert's Cable Splicing Company, LLC • Rocky Mount, NC • 3w ago

Management & Administrative

Discover a more connected Sr. Manager IT career At Lambert Cable Splicing, as a Sr. Manager IT you'll Lead, mentor, and manage a team of IT professionals, fostering a collaborative and high-performance culture. Oversee t...

3w ago

Go to Apply

Sr. Manager, Manufacturing Technology

Pfizer • Rocky Mount, NC • 3w ago

Management & Administrative

Use Your Power for Purpose The Sr Manager, Manufacturing Technology in the MDCP Focus Factory is responsible for overseeing engineering operations within the focus factory. This role involves strategic planning, project...

3w ago

Go to Apply

Care Management Assistant

UNC Health Care • Rocky Mount, NC • 3w ago

Management & Administrative

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC...

3w ago

Go to Apply

Manufacturing Engineer (NC)

AMERICAN COMPUTER DEVELOPMENT INC • Nashville, NC • 21h ago

IT & Engineering

Job Details Level Experienced Job Location Nashville, NC - Nashville, NC Position Type Full-Time Education Level 4 Year Degree Job Shift Day - 1st Shift Description OUR COMPANY What we do day-in and day-out has a lasting...

21h ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Nashville, NC • 1d ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

1d ago

Go to Apply

Groundperson - NON-UNION

Utilities Service, LLC • Nashville, NC • 1d ago

Description " Groundperson The groundperson is responsible for gathering and feeding brush & debris into a woodchipper, scanning areas from trip and fall hazards, ensuring other workers stay out of the path of travel...

1d ago

Go to Apply

Trimmer A

Utilities Service, LLC • Nashville, NC • 1d ago

Description Trimmer/Climber Job Type: Full-Time +, Non-Exempt Pay: Competitive, Hourly Benefits: Company-sponsored Retirement Plan Health Insurance (Medical/Dental/Vision) Employee Assistance Program Life, long-term/shor...

1d ago

Go to Apply

Registered Nurse (RN) - Home Health Visits

BAYADA Home Health Care • Rocky Mount, NC • 2d ago

Hospital & Medical

BAYADA Home Health is looking for compassionate and dedicated Registered Nurses (RN) to join our team per diem in our Person County Visits Office. This office services our adult and geriatric clients on a per visit basis...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.