About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team! Learn more .
JOB SUMMARY: Set overall strategy and vision for sales and marketing teams by utilizing market information. Meet or exceed all established sales and marketing goals to meet division business plan goals, while ensuring all company's processes are followed and customer service standards are achieved. Manage and coordinate the sales & marketing teams to ensure they are set up for success through oversight of recruiting, training, retaining & developing successful employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic Vision and Business Sales/Marketing Goals - Establish weekly, monthly and quarterly sales and marketing goals in support of the Division business plan. Provide regular updates to senior leadership on sales and marketing goals in terms of the achievement/progress via community scorecard metrics or other tools. Review all relevant Division/Company reports to increase sales and traffic. Exhibits strong collaboration with all functional departments, including architecture and Mortgage, to achieve sales and overall business goals. Strategic involvement in setting Division pricing, product mix, market analysis, new community openings, media planning, branding/advertising, public relations, community involvement, model merchandising, signage and media exposure. Ensure marketing and broker outreach programs are highly effective to maximize sales. Provide leadership oversight and guidance with RSMs/Directors and sales counselors to achieve sales goals.
Performance Management - Recruit, hire, and retain sales counselors and marketing professionals through proper coaching and performance management on scorecard metrics. Establish performance goals for the sales and marketing departments and continuously monitor. Ensure RSM(s)/Director(s) are properly managing performance and development of sales counselors, including, but not limited to the completion of performance reviews, development plans for bench players, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports. Works with HR Compensation to ensure compensation plans are effective to attract and retain top sales talent.
Training & Development - Identify team performance gaps and development areas, and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on the KB Business Model and processes, including oversight accountability on the consistent use of the Structured Selling Process within the division. Provide leadership supervision in the development and execution of the Sales "Fast-track" training process. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices.
Customer Service - Ensure 100% customer satisfaction through excellent execution of the KB business model. Ensure all CS standards are followed. Work with sales counselors and customers to resolve any customer service related issues timely. Ensure all prospects and existing customers are called on a regular basis. Must be knowledgeable of market, industry trends, competitors and demographics to be successful in setting overall customer strategies. Partners cross-functionally with Operations, Finance, Purchasing and Studio to drive CS results.
Project Management - Conduct regular competitor and market analysis staying abreast of all market and industry trends and issues. Work to increase the Realtor Broker Outreach program. Involved in special projects that may include land packages, product specification, house/lot design, options packages and any other relevant project that will increase sales.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education
Bachelor's Degree required
Experience
Homebuilding, residential real estate, or related industry background required
12+ years of proven sales experience both in-house and field sales
7+ years of prior multi-site or regional management experience
Strong marketing experience such as signage, media, or public relations
Knowledge, Skills & Abilities
Proven experience in developing and executing tactical sales plans
Prior telephone sales management knowledge
Understands marketplace and industry trends
Proven negotiation skills in a sales setting, and prior experience coaching others in the art of negotiation
Ability to create and deliver presentations to small and large audiences
Strong verbal and written communication, with the ability to take complex concepts and communicate succinctly and accurately
Strong ability to work within a team-setting, inclusive of other's ideas
Excellent organizational and project management skills
Conflict and Change Management skills
Strong Business Acumen
Demonstrated leadership abilities, including strategic planning, being results oriented, and a strong team motivator
Work Requirements
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation
Consistent ability to work evenings, weekends and holidays
Travel required within designated region
Conduct business in a professional and ethical manner to potential buyers and external brokers to reinforce goodwill and profitability for the company
Ability to stand or sit for extended periods
Ability to move about work location
Ability to drive/travel as needed
Ability to walk up and down stairs
Ability to observe details at close range and communicate information so others will understand
Ability to transport and move up to 20 lbs and move as needed
Periodically works in outdoor weather conditions
Position is located on-site (4105 Crescent Park Dr Riverview FL 33578) #LI-onsite
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities.
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.
KB Home is an Equal Opportunity Employer.
This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
