Datacenter Facilities & Equipment Specialist III
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.
Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.
Why work for Epsilon:
In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.
Where you'll work:
You will be working onsite at our USDA DISC's Kansas City, MO location.
Our Customer's Mission :
The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC's highly complex and interconnected technology infrastructure to conduct their operations. To better support this mission, DISC is modernizing their technology by transitioning to a continuous integration, deployment, and code-based organization.
An average day:
As a Datacenter Facilities & Equipment Specialist III, you will engage in customer communication about ongoing and upcoming projects as well as perform any device set-up, installs, or decommissions, including completing all necessary documentation and provide status and completion updates. You will also perform cabling tasks as needed, running both copper and fiber connections throughout the Datacenter. Additionally, as necessary, you will escort vendors and customers for required work and site visits. You will also perform troubleshooting tasks to remediate issues within the datacenter and provide timely and accurate updates on issues and resolution. In this position you will:
Provide onsite 24x7/365 rotation coverage for data center facilities and equipment services.
Monitor, analyze and remediate data center facility issues.
Perform in a leadership capacity and provide 24x7/365 remote and on-premises troubleshooting support to team members.
Install, test, configure, customize, and maintain various data center facility support systems.
Monitor and maintain facility performance, capacity, availability and tune as needed.
Configure, customize, and optimize data center facility high availability solutions.
Support, monitor, and perform physical security activities.
Utilize automation tools and frameworks following organizational standards.
Utilize methods for identifying opportunities for improvement and work with the Datacenter lead to develop solutions.
Maintain deep comprehension of OCIO's customers and mission, security expectations and processes as well as OCIO's service architectures.
Datacenter Facilities Services:
Develop electrical plan for Three phase power into datacenter Pod 1b with redundancy.
Perform monthly maintenance on generators and clean areas around electrical systems.
Conduct or oversee work on chillers, heat exchangers, air handler units, and floor-mounted cooling units.
Clean areas around electrical systems.
Datacenter Equipment Services:
Install, replace, maintain, and remove rack-mounted IT equipment.
Coordinate and communicate with engineers to replace small IT components in systems as needed.
Creation of inventory and maintenance documentation for IT hardware and infrastructure systems.
Monitor and ensure adherence to appearance and safety standards.
Participate in Agile project management and a DevSecOps culture as required.
Basic Qualifications:
As a requirement of this position, all candidates must be either a U.S. Citizen or have lawful permanent residence in the United States. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
5+ years of Datacenter Facilities and Equipment or similar experience
Expertise in modern datacenter facilities operations to include environmental controls, security, safety systems, power, backup power systems, and smart building decision systems.
Skilled at determining electrical power requirements, hardware placement, installation, move, replacement, and removal activities.
Strong written and oral communication skills in the English language. All contractor employees must be able to read, write, speak, and understand English.
Must be capable of directing personnel and interfacing with the Government and customers.
Exceptional customer service skills.
Strong time-management and prioritization skills.
Ability to communicate applicable technical subject matter expertise to management and others.
DISC follows the IT Infrastructure Library (ITIL) service operation best practices. It is important for the employees to demonstrate experience based on ITIL framework:
ITIL v4 foundation knowledge.
Ability to apply and provide feedback on service operation model and practices.
Other Requirements:
Must be able to pass federal background investigation and obtain a Public Trust. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
Work in confined areas such as crawl spaces, attics, utility pits, tunnels, manholes, and other confined spaces
Work from heights such as rooftops, ledges, scaffolding, including climbing extension ladders and scaffolding.
Move and handle heavy objects such as equipment, tools, and other building materials.
Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the @context of a workflow, and the ability to communicate with managers and co-workers.
Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
Maintain a professional emotional response when working with others.
Connect directly with your dedicated recruiter, Jessica, on Epsilon's careers page.
www.epsilon-inc.com/careers
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.
Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .
