Support Technician II

Actalent • San Francisco, CA • 7h ago

Position: Support Technician/Specialist II

Location: Sausalito, CA

Pay Rate: $30-40/hour

Position Type: Contract position (W2) with benefits

We are looking for someone who is energetic, enthusiastic, and outgoing. They must be willing to take direction and use that direction to either work independently or coordinate between multiple teams to reach goals assigned as part of projects. This role will be 100% onsite support role, requiring work at various sites as needed depending on location. The role will oversee client subtask activity, assigns, and monitors client tickets, and works with XFN partners to ensure timely and successful delivery of support tickets. This role will also be supported by supervisor and technical resources.

Responsibilities:

Work within company's task system

First point of contact for break fix technicians

Work with XFN partners and vendors to support physical building network infrastructure.

Responsible for assisting with projects (retrofits, new process documentation, etc.

Take direction from Sr Engineer to identify project and task priorities

Minimum Qualifications:

Understand and debug hardware and Linux OS and Windows related issues.

Datacenter knowledge

Racking equipment, cabling both copper and fiber ethernet

Have a basic understanding of networks and the principles behind it

Experience implementing technology.

Ability to learn new technologies quickly.

Strong computer skills especially with the Microsoft Office Suite.

Strong/proactive work ethics

Strong Oral and written communication skills

Experience understanding and communicating technical information to non-experts.

Preferred Qualifications:

5+ years experience in a research environment.

5+ years of experience in a data center or related field.

Knowledge of Linux and server hardware support.

Knowledge of networks and related hardware support.

Optional Qualifications:

Experience with networked cameras and sensors in 3D capture environments and virtual reality (VR) applications is a plus.

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Francisco,CA.

Application Deadline

This position is anticipated to close on Jul 11, 2025.

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