Business Process Analyst

Illinois Tollway • Downers Grove, IL • 15h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12824059

Position Overview

The Illinois Tollway provides and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it\'s I-PASS, theMove IllinoisProgram, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this vision, the Tollway is seeking someone with a curious nature and a desire to effect process improvements and efficiencies. This Business Process Analyst position reports to the General Manager of Contract Management and supports the Tollway Business Systems organization.

The Business Systems department is responsible for the operation, maintenance, and improvement of electronic tolling roadside technologies and software applications. The department focuses on tolling innovation and business intelligence with the goals of improving customer experience, increasing revenue, and enhancing operating efficiencies. As such, our mission is to identify, analyze, and implement the best solutions for meeting our goals.

The Business Process Analyst requires analytical and detail-oriented experience to support decision-making and process improvement efforts. This position entails data analysis skills to assess business functions, document workflows, and identify inefficiencies. The Business Process Analyst will collaborate across teams to provide actionable insights, support business justifications for new programs, and support continuous improvement initiatives.

This role offers the opportunity to support the optimization of key business processes, work cross-functionally in a dynamic environment, and enhance overall organizational efficiency. This position also requires strategic thinking, data-driven insight and process optimization.

Essential Job Functions

Responsibilities include but are not limited to:

Business Data Analysis

Conduct data analysis to identify trends, gaps, and

inefficiencies in business processes.

Gather, analyze, and interpret data to support business

recommendations.

Specialize in understanding performance metrics and KPIs to

track process improvements and improve business operations.

Analyze reports and dashboards to communicate insights

effectively.

Business Process Analysis Improvement

Evaluate, document, and analyze existing business processes to

identify inefficiencies and recommend enhancements.

Work with stakeholders to define and refine business process

workflows.

Identify automation or system improvement opportunities to

optimize workflows.

Understand process maps, workflow diagrams, and documentation

for current and future state processes.

Business Justifications & Strategic Support

Comprehend business justifications and proposals for new

programs, initiatives, and system enhancements.

Conduct cost-benefit analyses to evaluate the impact of processchanges or new initiatives.

Assist in analyzing business cases with clear problem

statements, objectives, and data-driven recommendations.

Translate business needs into functional and technical

requirements.

Partner with cross-functional teams, including IT, operations, and

leadership, to improve business processes.

Attend and ability to facilitate workshops, meetings, and

discussions to gather input and align teams on process improvements.

Performs other duties and special projects as assigned or required

Go to Apply

Environmental Test Technician

Actalent • Elmhurst, IL • 5d ago

IT & Engineering

We are seeking an Environmental Test Technician to join our team in Elmhurst, IL. Entry-level position with comprehensive training and opportunity for advancement. Our goal is to promote this individual to the Test Engin...

5d ago

Go to Apply

Ink Technician

International Paper • Bedford Park, IL • 5d ago

IT & Engineering

Ink Technician Description: Position Title : 1st shirt Entry-level Ink Technician Pay Rate : $21.08/hr Category/Shift : Hourly Full-Time 8am-4:30pm - Monday-Friday) Physical Location : Bedford Park Specialty Products 530...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.