Customer Care Specialist - Home & Commercial (Specialiste du service a la client

CSA America Testing & Certification LLC • Lakewood, OH • 4h ago

Employment Status:Regular
Time Type:Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services.
Responsibilities:
Contacts current customers and promotes CSA testing services, including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
Prepares quotes for clients, using applicable questionnaires & worksheets
Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
Maintains input of new/existing client information into Centra
Assists and supports SAMs in their annual goals to increase bookings
Regularly follows up on open quotations and sales opportunities
Researches customer accounts, identifies opportunities for growth & generating leads and demand
Accountable for the care and maintenance of existing accounts
Works closely with the Sales team to support and promote the continued growth of new business.
Works closely with customers to provide customer care on inquires, quote and services with an assigned area.
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
Education & Experience:
Post-secondary education required
2-4 years of Sales or Marketing experience
French language proficiency (spoken and written) is preferred
Understanding of Salesforce and Workday a plus
Knowledge of the safety certification industry
Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
Excellent verbal and written communication skills
Excellent phone and customer service skills
Detail-oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organization to exchange, explain, and interpret information or ideas and follow up on client requests
__
(French Job Description)
Specialiste du service a la clientele - Maison et entreprise
Statut de l'emploi :
Regulier
Type de temps :
Temps plein
Nous avons besoin de vous pour former une equipe de calibre mondial
Les activites du Groupe CSA reposent sur l'atteinte d'un ideal : rendre le monde meilleur, plus sur et plus durable.Cet ideal est au coeur de notre mission depuis 1919, annee ou no

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