Customer Service Specialist

Arkansas Employer • Russellville, AR • 1w ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4494734

The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding ARVAC and identifying potential success stories. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. The Customer Support Specialist will provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues. The Customer Support Specialist is responsible for screening and answering calls using a multi-line phone system, sorting and delivering incoming and outgoing mail, and data entry. The incumbent must be computer savvy with strong organizational, flexibility, and interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters is required. The Customer Support Specialist must be able to multitask and prioritize tasks effectively. The incumbent must be detail-oriented with high accuracy in communication and task.

Essential Duties and Responsibilities

Promote a professional image, answer a multi-line phone system;

greet and direct visitors, maintain front desk security, and manage sensitive information;

Assist internal and external customers with product and program

information and general questions by building positive relationships.

Identify success stories to educate internal and external customers

about ARVAC programs and strategies for success.

Enhance customer experience through collaboration with other

departments to ensure timely resolution of customer concerns.

Support meeting setups and events; works with management in all

meeting agendas, setup, update meeting calendars, room rosters, etc. as needed;

Prepare internal and external communications, such as emails, memos,

reports, newsletters, etc..

Attends and takes minutes during Corporate and other meetings as

required

Types meeting minutes and sends them to the Executive Assistant for

review

Oversees social media content and post on social media sites as

requested

Assists the Executive Assistant with administrative needs when

needed

Creates itineraries and travel arrangements as necessary and

requested by the Executive Assistant;

Oversees social media content and post on social media sites as

requested

Acts as a liaison with other agency departments, and outside

agencies; serves as the go-between for communicating new procedures amongst departments; ensues communication is effective from the top to the bottom;

Maintain cleaning and cosmetic upkeep of the front office area

Screens phone calls and properly takes messages for the office

staff; or ascertains the nature of the business, and personally handles the request;

Handles confidential information and non-routine information and

explains policies when necessary;

Utilize good judgment and work independently while recognizing the

importance of working within established procedures and departmental requirements;

Adheres to guidelines of Confidentiality and privacy

Adheres to the ARVAC staff handbooks

Performs duties as assigned

Similar Jobs

Customer Service Representative

U-Haul • Russellville, AR • 1d ago

Management & Administrative

Location: 2821 E Main St, Russellville, Arkansas 72802 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service...

1d ago

Go to Apply

AIMM Services Business Development Lead

Consolidated Electrical Distributors • Russellville, AR • 3w ago

Management & Administrative

Summary Job title: AIMM Services Business Development Lead Job ID: 202598190019 Department: AIMM AR Location: AR-Russellville Description Summary: AIMM Services is a specialized team dedicated to providing expert service...

3w ago

Go to Apply

Customer Service Associate

Walgreens • Russellville, AR • 4w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4w ago

Go to Apply

Wireless Sales Expert

MarketSource • Russellville, AR • 1h ago

Sales & Marketing

130306BRTitle:Wireless Sales ExpertJob Description: Account Sales Representative MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professional...

1h ago

Go to Apply

Industrial Assembler

Employment Solutions (180) • Russellville, AR • 11h ago

Legal & Paralegal

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4503491 Full job description Job Position:Industrial Assembler Location:Morrilton, AR...

11h ago

Go to Apply

Restaurant General Manager

Taco Bell • Dardanelle, AR • 6d ago

Retail & Hospitality

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own...

6d ago

Go to Apply

Restaurant General Manager

Taco Bell • Russellville, AR • 6d ago

Retail & Hospitality

6d ago

Go to Apply

Production Associate - Entry Level

Arkansas Employer • Russellville, AR • 1w ago

Manufacturing & Warehouse

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4497515 Loading rolls of paper onto machine Counting and stacking finished product Rea...

1w ago

Go to Apply

Production Associate - Entry Level

International Paper • Russellville, AR • 2w ago

Manufacturing & Warehouse

Production Associate - Entry Level Description: What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total...

2w ago

Go to Apply

Electric Locator

Entergy • Russellville, AR • 2w ago

Job Title: Electric Locator Work Place Flexibility: Onsite Legal Entity: Entergy Arkansas, LLC Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sp...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.