Technical Account Manager (TAM)

ProVal Technologies • Altamonte Springs, FL • 6h ago

About ProVal Technologies:

ProVal Technologies is a leading provider of NOC, SOC, and consulting services for Managed Service Providers (MSPs). We work as an operational extension of our partners, helping them scale and improve service delivery with reliability, process maturity, and technical excellence.

Role Overview:

We are seeking a client-focused, technically savvy Technical Account Manager (TAM) to serve as a strategic partner to our MSP clients. As a TAM, you will be responsible for building strong relationships, understanding each client's unique operational goals, and aligning ProVal's services and experts to drive outcomes. You'll act as a "quarterback" for your assigned accounts-leading QBRs, coordinating internal resources, and ensuring exceptional service delivery.

Location: Hybrid, 3 times a week in-office Altamonte Springs, FL

Key Responsibilities:

Client Engagement & Relationship Management

Serve as the primary point of contact for ProVal partners and manage a roster of clients.

Conduct regular check-ins and lead Quarterly Business Reviews (QBRs).

Build long-term relationships with operational and executive stakeholders.

Maintain client contract compliance and annual renewal negotiation and execution

Needs Assessment & Solution Coordination

Identify technical and operational needs through discussions, data, and service trends.

Coordinate internal SMEs (e.g., RMM, PSA, RPA, automation, backups etc) to address client needs.

Proactively recommend services, improvements, or innovations that benefit the client.

Account Leadership & Advocacy

Own the success and satisfaction of your accounts.

Track action items, open projects, and customer concerns to ensure timely resolution.

Advocate internally for client needs and escalate issues when needed.

Operational Insight & Reporting

Review service performance metrics and generate client-facing reports.

Highlight trends, risks, and opportunities for account growth or optimization.

Monitor and ensure alignment with SLAs and strategic goals.

Requirements

5+ years of experience in a technical client-facing role (e.g., TAM, Project Manager, vCIO, Service Manager).

Experience working with or supporting Managed Service Providers (preferred).

Strong understanding of MSP space, PSA/RMM platforms, documentation tools , and managed IT operations.

Excellent communication, presentation, and relationship-building skills.

Strong organizational and time-management abilities.

Self-starter who thrives in a fast-paced, consultative environment.

Benefits

Great Team Culture

Flexible, Hybrid work schedule

Unlimited Paid Time Off

Opportunity for Growth and Advancement

Health, Vision, and Dental Coverage

401k with Company Match (up to 4%)

Why ProVal?

At ProVal, we pride ourselves on having one of the most unique teams around! Our team brings experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC administration expertise. As a new team member, you'll collaborate with innovative thinkers and have plenty of opportunities for professional growth.

We offer a comprehensive benefits package that includes Self-managed PTO, medical, vision, dental, and more. We believe in work-life balance, with no on-call expectations, and hours limited to Monday through Friday, 8 to 5.

At ProVal, we foster a positive and fun company culture where we support each other's growth and success.

Our Core Values: Passion, Innovation, Growth, Execution, and Integrity.

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