What will you do?
The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer's environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.
Essential Duties and Responsibilities: Job functions include:
Set up and configuration of Windows workstations/servers
Installing and restoring Building Managemet Systems
Work with debugging software and analyzing the resulting logs
Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark
Interface with Engineering and Quality Assurance departments
Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed
Job responsibilities include:
Troubleshooting and resolving complex system problems
Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)
The ability to quickly learn new products
Using reference manuals to learn and gain personal knowledge on the various products
Thorough documentation of support case information and resolutions
Capable of working with customers who have varying levels of product knowledge and experience
Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor
What qualifications will make you successful?
Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols.
Bachelors degree in electrical engineering in computer science preferred
Must have 3 years of field experieince
Must have Niagara N4/AX Certification
HVAC/BMS Control background
Niagara N4/AX Certification
TAC IA - LON / BacNet
TAC Vista - LON
EcoStruxure Building Operation
Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems.
Electrical - Low voltage
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
13% organic growth
150 000 employees in 100 countries
1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.What will you do?
The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer's environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.
Essential Duties and Responsibilities: Job functions include:
Set up and configuration of Windows workstations/servers
Installing and restoring Building Managemet Systems
Work with debugging software and analyzing the resulting logs
Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark
Interface with Engineering and Quality Assurance departments
Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed
Job responsibilities include:
Troubleshooting and resolving complex system problems
Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)
The ability to quickly learn new products
Using reference manuals to learn and gain personal knowledge on the various products
Thorough documentation of support case information and resolutions
Capable of working with customers who have varying levels of product knowledge and experience
Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor
What qualifications will make you successful?
Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols.
Bachelors degree in electrical engineering in computer science preferred
Must have 3 years of field experieince
Must have Niagara N4/AX Certification
HVAC/BMS Control background
Niagara N4/AX Certification
TAC IA - LON / BacNet
