Description
Responsible for representing the Stryker brand by supporting our customers daily with all requests over the phone, email, and through assigned cases. Booking repair orders for company divisions and providing order updates for field reps.
-handling difficult customers
-lead time on orders is very long and customers call in about questions or being upset
-order entry
-phone que systems
Essential duties & responsibilities:
Serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes.
Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for our customers, Sales Representatives, and other field personnel.
Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes.
Maintain meticulous documentation for each order, ensuring accurate revenue recognition in compliance with financial policies.
Manage repair order intake and repair approvals for assigned regions while providing coverage for additional regions, as needed.
Timeliness, professionalism, and genuine care in their interactions (via phone, in person or email) will be key metrics for this individual's performance.
Communicate guidelines and policies effectively with all internal and external customers.
Advise accounts on programs during repair approval/pricing confirmation calls.
Work with cross-functional teams to prioritize urgent repair orders.
Exemplifies analytical competency.
Effective prioritization of assigned tasks.
Extensive troubleshooting capabilities.
Assist in oversight of team's shared inbox.
Assess and escalate urgent situations to leadership when necessary.
Enter complaint information in a timely manner for tracking and visibility.
Maintain excellent customer service throughout all interactions.
Review service contract discrepancies and collaborate with the field and Service Contracts Team to best take care of the customer.
Provide detailed information to the Accounts Receivable Team to better educate our customers on charges and assess validity of invoices.
Act as a liaison between our customers and our in-house teams to answer technical questions about our products or repairs.
Act as a liaison between our customers and our in-house teams to answer technical questions about our products or repairs.
100% tactical support.
Collect and distribute daily team metrics.
Skills
Order Entry, microsoft excel, sales support, sap, Customer support, data entry, Call center support, account management, power bi, servicemax, oracle
Top Skills Details
Order Entry,microsoft excel,sales support,sap
Additional Skills & Qualifications
?
Must Haves:
1+ years of customer service/call center
Must have SAP or Salesforce.com or Servicemax
High School Diploma Required
Microsoft Excel Skills
Computer Skills
Nice Haves:
PowerBI
Heavy email skills
case work for finding issues with orders
SAP, Servicemax, Salesforce.com
Soft Skills:
-Detail oriented
Strong verbal and written skills
Handle stress well
Multi-Task
Problem Solving
Communication Skills
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
