Customer Service Representative - Repairs

TEKsystems • San Jose, CA • 2d ago

Customer Support Specialist - Repair Services

In this role, you'll be the voice of our clients brand-supporting customers and field representatives with repair order inquiries, updates, and resolutions. You'll handle everything from booking repair orders to navigating complex customer concerns with empathy and professionalism.

What You'll Do:

Be the go-to contact for customers and sales reps, providing updates, answering questions, and resolving issues related to repair orders.

Manage a high volume of calls and emails through our phone queue and case management systems.

Handle escalated or difficult customer interactions with patience and professionalism.

Provide accurate repair estimates and guide customers through the approval process.

Maintain detailed documentation to ensure compliance and accurate revenue recognition.

Collaborate with cross-functional teams to prioritize urgent repairs and resolve order discrepancies.

Support shared inbox management and contribute to team metrics reporting.

Troubleshoot issues and escalate urgent matters when necessary.

Act as a liaison between customers and internal teams to answer technical questions and clarify service processes.

What You Bring:

Must Haves:

1+ years of experience in customer service or a call center environment.

Proficiency in SAP, Salesforce.com, or ServiceMax.

Strong Microsoft Excel and general computer skills.

High School Diploma or equivalent.

Excellent communication skills-both written and verbal.

Ability to stay calm under pressure and juggle multiple tasks effectively.

Nice-to-Haves:

Experience with Power BI.

Strong email communication and case management skills.

Familiarity with order troubleshooting and service contract reviews.

Soft Skills That Set You Apart:

Detail-oriented and organized.

Strong problem-solving abilities.

Resilient and composed under stress.

A team player with a customer-first mindset.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 5, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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