Customer Service Representative

TEKsystems • Santa Clara, CA • 1d ago

Description

This is an in-person role based in Santa Clara, CA, requiring candidates to live within a commutable driving distance. The position follows a standard 8 hour a day Monday-Friday schedule, anywhere from 8:00 AM to 4:30 PM PST.

The role provides comprehensive client support across various channels including face-to-face, phone, email, and internal referrals. Responsibilities span both in-branch and back-office functions, ensuring efficient handling of client inquiries, transactions, and operational support.

In-Branch Client Support Responsibilities:

Greet and assist clients with exceptional service.

Process deposits, checks, payments, and cashier's checks.

Handle currency transaction reports (CTRs) and place holds.

Manage courier bags with client cash deposits.

Perform standard teller duties.

Back Office Client Support Responsibilities:

Respond to inquiries and resolve issues or escalate as needed.

Process mail, payments, and check orders.

Monitor and escalate fraud-related activities.

Scan and archive daily transactions.

Relationship Advisor Support:

Arrange appointments and fulfill cashier's check requests.

Conduct account research and support internal partner requests.

Additional Skills & Qualifications

Required:

High School Diploma or GED.

Minimum of 1 year of clerical or administrative experience.

Experience in banking operations

Preferred:

Strong organizational and time management skills.

Ability to work independently and collaboratively.

Analytical mindset with attention to detail.

Comfortable multitasking in a fast-paced environment.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.50 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Clara,CA.

Application Deadline

This position is anticipated to close on Jul 4, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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