The Client Account Manager (CAM) positions at Levels 2 and 3 are responsible for selling the organization's products and services to accounts that vary in size and scope. These roles require strategic planning and the ability to handle complex requirements. CAMs are tasked with expanding and developing current accounts, securing new accounts, and increasing revenue. CAM 3 also includes team leadership responsibilities and managing highly strategic accounts.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Meet or exceed assigned revenue objectives for a broad array of telecommunications/IT products and services by developing and executing strategic sales plans to business customers.
Sell Alaska Communications products by analyzing customer needs, identifying unique solutions, conducting high-level presentations, closing sales, and ensuring proper implementation.
Develop customer loyalty and identify business opportunities by performing quarterly account reviews within assigned territory.
Maintain ongoing relationships with accounts to ensure a positive customer experience and maximize sales opportunities. Respond to all customer inquiries within 24 hours.
Target accounts for business development. Develop leads for potential customers through community events, professional organizations, professional contacts, and other appropriate means.
Develop and maintain collaborative relationships with internal employees. Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitability.
Consistently update detailed customer profiles, sales activities, and contact information.
Perform other duties as assigned and complete projects not specified in this job description.
ADDITIONAL FUNCTIONS FOR CAM 3
Lead large account management and provide professional leadership and coordination for the team on each account.
Manage relationships with all assigned accounts for the purpose of maintaining current revenue streams and capitalizing on new revenue opportunities.
Prepare estimates and bids that meet specific customer needs. Negotiate details of contracts and payments and prepare sales contracts and order forms.
Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
Prepare analysis of accounts for management as scheduled or requested. Identify opportunities, competitive threats, and industry trends.
Position Qualifications
Customer Focused: Keep customer interests paramount and provide a positive customer experience driven by a commitment to customer service that creates customer loyalty and retention.
Accountability: Ability to accept responsibility and account for actions.
Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas.
Relationship Building: Ability to effectively build relationships with customers and co-workers.
Technical Aptitude: Ability to quickly learn and use complex systems and applications.
Business Acumen: Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately, and analyze financial information.
Communication Skills: Ability to communicate (written/verbal/aural) with a high degree of professionalism.
Skills and Abilities:
Education:Bachelor's degree in business administration, marketing, information technology, or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year-for-year basis.
Experience:
CAM 2: Two (2) years of experience in a quota-bearing sales environment, including selling products/services to business customers and/or a highly consultative sales field. Alternate experience and education may be substituted for the requirement on a year-for-year basis.
Preferred: One (1) year of telecommunications or information technology experience.
CAM 3: Four (4) years of progressive sales experience, including selling products/services to mid/major-sized business customers. Experience in sales team management, profit and loss management, technical product/sales training, and vendor relationship management may be substituted on a year-for-year basis.
Preferred: One (1) year or more of telecommunications experience.
Computer Skills:Demonstrated proficiency working with the Microsoft Office suite, including Word, Excel, Access, PowerPoint, and Outlook. Salesforce proficiency preferred.
Additional Requirements:Valid driver's license is required to perform job duties.
Alaska Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race; color; religion; creed; national origin; ancestry; age; gender (or gender identification or expression); sexual orientation; mental or physical disability, except where disability is a bona fide occupational disqualification; marital status; change in marital status; parenthood; pregnancy or family relationship; status as a disabled or protected veteran; or any impermissible characteristic as defined by law.
