Customer Service Administrative Assistant

Aston Carter • Philadelphia, PA • 8h ago

Job Title: Customer Service Administrative AssistantJob Description

The candidate will be responsible for assisting customers from their initial online inquiries or phone calls through to the point of sale, playing a key role in the sales process.

Responsibilities

Respond to customer inquiries about new and pre-owned vehicle inventory via telephone and internet daily.

Answer customer responses and emails promptly each day.

Respond promptly to incoming sales calls and customer inquiries as they are received.

Determine vehicle needs by asking questions and actively listening to customers.

Recommend alternate vehicle choices when necessary.

Stay informed about new products, features, and accessories, and recommend these to customers.

Make follow-up calls to customers according to a predetermined work plan daily.

Maintain a follow-up system to encourage repeat and referral business, contributing to customer satisfaction.

Maintain a prospect development system and consistently implement it.

Set appointments with prospects to visit the showroom or meet at a location of their choice.

Meet with prospects during appointment times, review vehicle choices and features, and finalize purchases and paperwork with customers and dealership staff.

Establish, implement, and maintain personal income goals consistent with dealership standards of productivity.

Occasionally move vehicles from the lot to the front of the store for customer test drives and accompany customers on test drives.

Essential Skills

2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.

Proficiency with Microsoft Office.

Professional demeanor and the ability to communicate with customers via email, telephone, and in person.

Comfort with data entry work, recording customer information into the customer service database.

Additional Skills & Qualifications

Ability to answer incoming customer inquiries via phone and email.

Collaborate with management teams to stay updated on new products, services, and policies.

Engage with clients in a friendly and professional manner while actively listening to their concerns.

Work Environment

The candidate will work at a dealership in South Philadelphia, with a personal cubicle equipped with a phone and computer setup. The team consists of about 5 other sales representatives and sales managers. The dress code is business casual. The work schedule is as follows: Monday 9-7pm, Tuesday 9-3pm, Wednesday 9-7pm, Thursday 9-3pm, Friday off or as arranged with the team, Saturday 9-5pm, and Sunday off. The candidate will have one day off during the week, which can be arranged with the manager during the interview process.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Philadelphia,PA.

Application Deadline

This position is anticipated to close on Jul 7, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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