Customer Service Representative

Robert Half • San Jose, CA • 22h ago

Description We are looking for a skilled Customer Service Representative to join our team in San Jose, California. In this long-term contract role, you will play a vital part in delivering exceptional service to external customers while ensuring compliance with company policies and procedures. If you are detail-oriented, proactive, and excel in managing customer interactions and resolving issues, this opportunity is ideal for you.

Responsibilities:

Respond to customer inquiries promptly and professionally, ensuring satisfaction and resolution of concerns.

Manage service contracts and oversee accounts receivable (AR) processes with accuracy and efficiency.

Collaborate with various departments to address discrepancies and troubleshoot issues effectively.

Review and document customer feedback and complaints to improve service delivery and brand awareness.

Ensure compliance with company policies when handling customer transactions, invoices, and pricing.

Prioritize and triage customer requests to meet deadlines and maintain high service standards.

Provide leadership and guidance in managing key metrics and reporting for customer service performance.

Act as a liaison between customers and internal teams to facilitate seamless communication and resolution.

Monitor and enhance business process functions to optimize customer support operations.

Maintain detailed records and documentation to support metric reporting and compliance requirements. Requirements - Proven experience in customer service, with a strong understanding of service contracts and accounts receivable processes.

Proficiency in managing invoices, pricing, and policy compliance.

Excellent communication and interpersonal skills to handle customer concerns and complaints effectively.

Ability to prioritize tasks, manage discrepancies, and ensure timely resolution.

Strong leadership qualities and the ability to oversee key metrics and reporting.

Familiarity with business process functions and triage methods.

Detail-oriented with excellent organizational skills for documentation and record-keeping.

Knowledge of customer service best practices and external customer engagement strategies. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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