Customer Service Specialist

Ferrellgas • Logan, OH • 2d ago

Customer Service Specialist Job Locations US-OH-Logan ID 2025-31284 Category Customer Service/Support Overview Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Benefits Medical, Dental & Vision Company provided STD, LTD, Life, & AD&D Flexible Spending Account (FSA) Health Savings Account (HSA) 401(k) with company match Paid Time Off (PTO) Employee Stock Ownership Plan (ESOP) Wellness Program Parental Leave Benefit Tuition Reimbursement Employee Referral Program Propane Discounts Responsibilities

Answering phones, chat, social media, or email in a polite, courteous, and professional manner.

Works with customers daily to sustain and improve business relationships.

Ask probing questions to identify customer issues or concerns.

Ensures accurate account maintenance and updating of account information.

Uses next call avoidance technique to mitigate future questions.

Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.

Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.

Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Supports the set-up of new customer accounts.

Meet or exceed minimum performance standards outlined in company policy.

Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual's race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protect

Similar Jobs

Commercial Sales Manager

AutoZone, Inc. • Logan, OH • 11h ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

11h ago

Go to Apply

Bartender/Server

Brewery 33 • Logan, OH • 1w ago

Retail & Hospitality

What we are looking for to enhance our team: Strong customer service abilities Comfortable standing for extended periods Approachable and personable demeanor Access to dependable transportation Minimum age requirement: 2...

1w ago

Go to Apply

HRIS & Payroll Administrator

Rocky Brands, Inc • Nelsonville, OH • 1w ago

Finance & Accounting

Description Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing...

1w ago

Go to Apply

Pipeline Integrity Engineer

TransCanada USA Services Inc. • Sugar Grove, OH • 1w ago

IT & Engineering

Determined. Imaginative. Curious. If these are some of the ways you describe yourself - we want to learn more about you! At TC Energy, we are Energy Problem Solvers - passionate about transitioning North America to clean...

1w ago

Go to Apply

Accounts Payable Clerk

Rocky Brands, Inc • Nelsonville, OH • 3w ago

Finance & Accounting

Description Essential Duties and Responsibilities To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals wit...

3w ago

Go to Apply

Restaurant General Manager

Taco Bell • Logan, OH • 3w ago

Retail & Hospitality

Calling all fast-paced, food-loving leaders! Are you ready to take the helm of our fast-food empire as our General Manager? The Restaurant General Manager (RGM) is responsible for the people, business, and overall operat...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.