Business Operations Manager
Job ID
226180
Posted
26-Jun-2025
Service line
Advisory Segment
Role @type
Full-time
Areas of Interest
Property Management
Location(s)
Boston - Massachusetts - United States of America, Chicago - Illinois - United States of America, Dallas - Texas - United States of America
About The Role:
As a CBRE Business Operations Manager (PMO), you will be responsible for product management of US Client Solutions (USCS) critical initiatives and focus areas, partnering with leadership on visioning, development and go to market. This includes the development and implementation of new thought leadership forums, enhancing operational/sales platforms for Industrial, Life Sciences and Distressed product, and project managing various Client Solutions workstreams.
This job is within the Sales function within the US Client Solutions organization. They are responsible for the design of sales solutions that are presented and sold to potential, new and existing clients.
What You'll Do:
Strategy & Platform - Product manage US Client Solutions' strategic and platform initiatives, with an emphasis on process development, tech enablement and continuous improvement.
Strategy:
Client/Leadership Presentations: Marketing SPOC - responsible for content development; design support; project management.
Executive Reporting: ELT Pipeline; US Monthly Leadership Update.
Ad-Hoc strategic support on a project basis: Ex: Templafy Training; G&C Summit; Future Strategy; Market Leader Objectives: Pursuit Excellence Process.
Platform:
Salesforce: Reporting architecture and administration; Local Market support desk; license management; Support new product development and GTM.
Cocktail Smart Dashboard: Content direction; input sheet production; case study development.
Life Sciences Certificate Program: L&D SPOC - Lead client/internal demos; Local Market support desk.
Thought Leadership - Develop thought leadership forums for US Property Management market leadership, inclusive of meeting planning, featured speaker content, marketing deliverables and audience communications.
Investor Growth & Collaboration Call: Responsible for topic identification, agenda creation, deck assembly featured speaker communication, and newsletter direction.
Market Solutions Roundtable Calls: Support call architecture, deck assembly and supplemental reporting.
Life Sciences Market Call: Responsible for call architecture, topic identification, deck assembly and audience communications.
Industrial Council: Support call preparation and audience communication.
PMO - Product manage day-to-day business operations for USCS, the Life Sciences Platform and Distressed Assets Practice.
Run internal team calls, create architecture of tools/tracking/templates/reporting, develop GTM plans and oversee market communications strategy.
USCS: Friday team call; Team inbox; SharePoint upkeep and administration.
DAP: Bi-weekly team call; Ad-hoc portfolio reporting; Quarterly IG&C segment; SharePoint upkeep and administration.
Life Sciences: Bi-weekly team call; Ad-hoc portfolio reporting; Marketing and pursuit support; SharePoint upkeep and administration.
Business Development - Lead or support new business pursuits, flexing in/out based upon deal size and USCS team bandwidth.
USCS Business Dev Support (National Opportunities).
Initial client point-of-contact on inbound US Property Management opportunities through CBRE.com.
Responsible for internal discovery (existing portfolio analysis, local market discovery).
Responsible for marketing material production/assembly/review.
Market Business Development Support (Notable Opportunities).
E.g. Stag Industrial, Notable Industrial, Life Sciences.
Partner with Market Leaders on internal/external discovery.
USCS SPOC for marketing material production/assembly/review.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Real Estate license required.
Ability to exercise judgment based on the analysis of multiple sources of information.
Willingness to take a new perspective on existing solutions.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Organizational skills with an advanced inquisitive mentality.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Business Operations Manager position is $90,000 annually and the maximum salary for the Business Operations Manager position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
