CSR/Sales Supervsor

Adecco US, Inc. • Brooklyn, NY • 3d ago

We are hiring a Customer Service & Sales Supervisor for our client located in Brooklyn, NY .

Are you an experienced customer service and sales professional looking to make an impact in a dynamic, growing company? We're seeking a Customer Service & Sales Supervisor to lead our customer support operations, nurture key client relationships, and play a pivotal role in expanding our customer base.

In this role, you'll be the go-to contact for customer order processing, freight coordination, and client communication-while also managing internal processes and supervising the Customer Service Administrator. You'll work closely with the CEO and Plant Manager to align operations with client needs and delivery schedules.

Responsibilities include but not limited to:

Serve as the primary point of contact for customer inquiries and orders

Enter and manage customer orders daily; provide order confirmations and updates

Communicate delivery timelines and coordinate with production on order prioritization

Build and maintain strong relationships with key accounts

Support new customer acquisition efforts in line with company strategy

Update production schedules in collaboration with the Plant Manager

Maintain accurate and timely records of open orders and delivery statuses

Ensure proactive communication with customers on order fulfillment

Arrange efficient and cost-effective freight and shipping for LTL and truckload shipments

Negotiate rates with carriers and brokers

Reconcile freight bills with accounting

Manage billing, invoicing, and customer credits

Maintain customer files and records according to internal standards

Conduct market research to support new business development

Complete and verify customer credit applications

Requirements include but not limited to:

High school diploma or GED required; college coursework in communication a plus

3 or more years of experience in customer service and sales

Knowledge of freight and transportation logistics preferred

Experience with Business Central applications preferred

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficient in Microsoft Office (Excel, Word, Outlook)

Valid driver's license

Willingness to travel domestically 3-5 times per year

Ability to work onsite

Compensation:

Base annual salary $80,000

Bonus opportunity

Benefits include health, 401K, paid time off, sick time, holidays

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Pay Details: $80,000.00 to $100,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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