Sr. Regulatory & Advocate Complaint Specialist

OneMain Financial • Evansville, IN • 3d ago

This position, as part of a customer-focused team, is responsible for providing written responses to OneMain customer concerns that have been submitted through government agencies and third-party advocates. The Customer Care Specialist Sr. is responsible for understanding and investigating the customers' concerns and providing a written response to the complaint issues with a resolution that balances the customer experience and business needs.

The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond in writing to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests.

In the Role

-Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.

-Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.

-Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.

-Coordinate responses with Law Department attorneys to express appropriate legal arguments.

-Act as a liaison with the Law Department and Executive Office of Customer Care staff.

-Appropriately track the investigation and development of all communications and maintains documentation.

-Communicate with regulators, attorneys, and advocates concerning communications.

-Promote compliance with OneMain policy/procedures and other applicable regulations.

Requirements

-Associate Degree in Business or legal writing or equivalent experience

-Must be able to effectively multi-task and manage workflow and business priorities.

-Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.

-Strong written communication skills

Preferred:

Bachelor degree

Regulatory correspondence experience

Location: Baltimore, MD or Evansville, IN - Hybrid schedule

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

Up to 4% matching 401(k)??

Employee Stock Purchase Plan (10% share discount)??

Tuition reimbursement??

Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)

Paid sick leave as determined by state or local ordinance, prorated based on start date

Paid holidays (7 days per year, based on start date)

Paid volunteer time (3 days per year, prorated based on start date)

Baltimore, MD Target base salary range is $22-29 per hour, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

Similar Jobs

Truck Driver on-the-job CDL Training

Roehl Transport • Evansville, IN • 4h ago

Trucking & Construction

On-the-Job CDL Training Program Truck Driving Job Make more of yourself and for yourself. If you qualify, Roehl Transport will pay you to get your CDL ( https://www.roehl.jobs/driving-jobs/cdl-truck-driving-schools ) &am...

4h ago

Go to Apply

Accounts Payable Administrator

Traylor Bros., Inc. • Evansville, IN • 14h ago

Finance & Accounting

Accounts Payable Administrator Opportunity with Traylor Bros., Inc.! Traylor Bros., Inc. is a highly-respected heavy civil construction company working on some of the biggest, most technically challenging bridge, marine,...

14h ago

Go to Apply

Licensed Practical Nurse - LPN

American Senior Communities • Newburgh, IN • 14h ago

Hospital & Medical

Description Licensed Practical Nurse at Cypress Grove What's in it for you? Benefits and perks include: Earn some of the best wages in the market! Access a portion of your earned wages before payday with PayActiv ( https...

14h ago

Go to Apply

Campus Marketing Intern

Sodexo • Evansville, IN • 1d ago

Sales & Marketing

Campus Marketing Intern Location: UNIVERSITY OF SOUTHERN INDIANA - 79515001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employme...

1d ago

Go to Apply

Customer Service Representative - Patient Registration

R1 RCM • Evansville, IN • 1d ago

Hospital & Medical

Location: Ascension St. Mary's Health Evansville Shift Hours: 6:00 PM - 6:30 AM, 3 - 12 hours shifts per week, rotating weekends and holidays R1 is the leading provider of technology-driven solutions that transform the p...

1d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Evansville, IN • 1d ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

1d ago

Go to Apply

Product Demonstrator Part Time

Acosta Group • Evansville, IN • 1d ago

Job Posting Overview Weekly Pay Flexible Schedule Fun Work Environment Career Advancement Opportunities Online and/or on-the-job training This part time associate samples products for suppliers within a Sam's Club locati...

1d ago

Go to Apply

Truck Driver on-the-job CDL Training

Roehl Transport • Henderson, KY • 1d ago

Trucking & Construction

1d ago

Go to Apply

Warehouse Forklift Operator

ManpowerGroup • Evansville, IN • 2d ago

Manufacturing & Warehouse

Our client is seeking a Warehouse Forklift Operator to join their team. As a Warehouse Forklift Operator, you will be part of the Shipping/Receiving Team. The ideal candidate will have strong computer proficiency, unders...

2d ago

Go to Apply

Retail Sales Consultant

AT&T • Henderson, KY • 3d ago

Retail & Hospitality

Job Description: It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. M...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.