Customer Service Associate (CSA)

EZ Corp INC • Bastrop, TX • 5d ago

Pay range is based on experience from $16.00 to $18.00 per hour

We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Do you consider yourself a firearms expert? How would you like to work in an industry where you can share your passion with customers and fellow Team Members every day?

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Firearms Specialist to join our team who brings passion and knowledge about firearms sales, safety, and compliance.

EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

In addition to a great career, here are some of the other things we offer our Team Members:

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Heres what you can expect as a Firearms Specialist:

The ideal Firearms Specialist will have vast firearms knowledge and extensive gun handling experience. Familiarity with long guns and pistols iscritical. This experience may be from prior retail, hunting, or the collecting of firearms. The Firearms Specialist is responsible for all aspects of managing the firearms department, including driving profitability through buying, selling, and loaning on firearms. The Firearms Specialist completes all 4473 forms (when present), is responsible for all aspects of compliance with ATF guidelines and ensures the stores FFL status stays in good standing. Other Firearms Specialist duties include, but are not limited to:

Evaluating the value of firearms presented as collateral.

General management of the stores firearms and firearm accessories, including merchandising, pricing, inventory controls, and evaluation

Adhering to firearm compliance, such as appropriate certifications, gun book, 4473, NICS and/or other federal/state agency forms

Meeting or exceeding financial targets set for the firearms department.

Establishing meaningful and respectful relationships with customers

Training Team Members on proper handling of and transactions involving firearms.

Requirements for the Firearms Specialist role:

The ideal candidate will possess an engaging personality, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:

High school diploma or GED

Minimum 1 year of customer service/sales and firearms experience

Knowledge of federal/state firearms regulations

Able to pass a criminal and ATF background check and drug test.

Adhere to all Company policies, procedures, and regulations.

Experience with 4473s, a plus

Sales background, a plus

Bilingual, a plus

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