Position Summary...
Join Walmart/VIZIO and take your career to the next level!
VIZIO's Information Technology team is seeking a Technology Support II to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, support, and services to VIZIO. The Technology Support II will report to the Senior Manager, Technology Support and will help lead projects, supervise employees within the Technology Support, and support other teams as needed. Additionally, this role will provide support to employees in their local office and company-wide employees via remote assistance.
What you'll do...
As a key member of the VIZIO Technology Support Management team, you will supervise the Specialist Technician's Team to ensure they meet SLA's, procedures, and processes, driving effective availability for the Help Desk. You will be responsible for developing growth paths for the Specialist Technicians, setting goals accordingly, and successfully dividing and assigning tasks and projects to the Technology Support Team. Additionally, you will manage the On-Call procedure to ensure there is always support coverage for weekend employees and evaluate hardware to ensure maximum productivity alongside the Technology Support Management team.
In this role, you will oversee IT assets inventory and stocking levels at each location, partnering with HR to ensure new hire procurement is met within SLAs. You will take ownership of L1 or L2 tickets that may need elevated support outside of the Specialist Technicians and provide support for Video Conferencing Systems. Furthermore, you will partner with the Information Security team to deploy and maintain new technologies like Netskope, GlobalProtect, Anti-virus, and assist Infrastructure and Client Services Teams in deploying new technologies like Microsoft Intune, Jamf, and others.
Your responsibilities will also include learning, supporting, and filling in for other team members if required, multitasking several projects and support items at once, and prioritizing projects to ensure the most valuable ones are completed on time. You will maintain high morale and motivate the team to go above and beyond, provide white glove service for local site leaders, guide staff, and adhere to IT Operations policies. Other tasks will be assigned by the Technology Support Management Team as needed.
What you will bring:
You have a minimum education level of a High School Diploma.
You have a deep understanding of macOS with at least 3 years of experience supporting the OS.
You have extensive experience with Windows 10. Minimum of 3 years.
You have 5+ years of related work experience. You are a self-starter that thrives in a fast-paced, yet at times, ambiguous environment.
You are a hard-working team player, with a "no task is too small" attitude.
You can explain technical issues to non-technical users.
You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis.
At least 3 years of working with ticking systems like Jira, ServiceNow, etc.
At least 3 years of working with Office 365 Admin Center.
Exposure or understanding of Microsoft PowerShell (Automation) and Terminal for macOS.
Solid foundation of Windows imaging .wim, ghost, etc.
Exposure to software packaging.
Understanding of Active Directory tools.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
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The annual salary range for this position is $60,000.00-$110,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Engineering, Information Technology, Computer Science, or related field OR 2 years' experience in technology, system management and integration, process design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Microsoft Office, Operations, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
14901 Quorum Dr, Dallas, TX 75254-7521, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
