Administrative Asst, Economic Support

COUNTY OF KENOSHA • Bristol, WI • 10h ago

JOB REQUIREMENTS: The Administrative Assistant provides experienced clerical support to the division head and office managers in the Division of Workforce Development. This position assists in case processing and customer service and requires technical knowledge of division procedures. Tasks are performed in accordance with Kenosha County policy. In addition, this position requires complete confidentiality and professionalism when dealing with customers and sensitive confidential client information. Regular attendance and punctuality are required. This position reports to an Economic Support Supervisor. Duties include: Act as receptionist, providing customer service to visitors Receive and direct phone calls and check voicemail daily Explain program procedures, processes, rules, and requirements without providing legal advice Identify and follow up on case discrepancies or missing information Log, track, and update data, information, and documentation Maintain files and records Copy, scan, and save files Compile data and draft monthly reports Maintain and organize reception areas Process incoming and outgoing mail Format and prepare correspondence, reports, or other documents Schedule meetings and maintain calendars Order and maintain office supply inventory Perform cashiering duties, such as collecting and processing fines and fees Issue receipts and prepare deposits Perform other work and duties as required or assigned The Kenosha County Economic Support Program offers a unique opportunity for those who desire a challenging and rewarding career which positively impacts the well-being of children, families, and county residents. ** OTHER EXPERIENCE AND QUALIFICATIONS: Experience One year of work experience in an administrative assistant or similar position Bi-lingual proficiency (English/Spanish) preferred Success Factors Knowledge of: Division computer databases and activities Basic math calculations and cash handling Microsoft Office, including Word, Excel, and Outlook Skill in: Performing a variety of duties, often changing from one task to another Organization Verbal and written communication Time management Data entry Providing quality customer service in a timely manner Ability to: Maintain efficiency and accuracy when entering data Remain calm and professional when dealing with complaints or difficult situations Meet schedules and work deadlines Multi-task and be dependable and organized Follow oral and written instructions Maintain accurate bookkeeping and clerical records Remain professional and courteous at all times Operate a variety of office equipment such as a computer, telephone, facsimile machine, printer, transcription equipment, and data processing equipment Adhere to strict computer security and confidentiality guidelines Work respectfully in a diverse and inclusive environment Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position involves light physical demands and may require sitting for long periods of time ** APPLICATION INSTRUCTIONS: Other: To see the complete job description and to apply for this position, please visit our website, www.kenoshacountywi.gov/jobs, and click the \"View Open Jobs\" button. Applications must be submitted no later than Sunday, July 6, Kenosha County is an equal opportunity employer. Apply Online: www.kenoshacountywi.gov/jobs

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