Senior Engineer, Technical Support

Pegasystems • San Francisco, CA • 3h ago

Job Category: Information Technology

Meet Our Team:

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

This is role is remote, US-based, Pacific Time Zone hours

Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role you will be the person, (Senior Technical Support Engineer-PTSE), who the experts go to for help. PTSEs work directly with Pegasystems' staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.

Who You Are:

Should be ready to work in Support coverage in 24x7 rotational shifts Strong analytical and problem-solving skills. Bachelors or master's degree in computer science and Engineering or equivalent Ability to identify, propose and implement solutions and ability to work in a flexible, team environment Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management Demonstrated effective oral and written communication skills, including poise in high-pressure situations

What You've Accomplished:

5+ years of hands-on experience in software engineering, with a strong foundation in Java, J2EE, and database programming 4+ years of experience developing scalable applications using Java/J2EE technologies 2+ years of experience administering J2EE servers and supporting enterprise-grade server software, with exposure to database operations Proficiency in working with databases such as PostgreSQL, and application servers like Apache Tomcat

Bonus:

Practical experience with the Pega Platform or Pega Customer Decision Hub (CDH) Proficiency in analyzing and troubleshooting heap dumps and thread dumps to resolve performance issues Working knowledge of web services, including SOAP and REST APIs Familiarity with cloud platforms such as AWS or GCP Experience with container orchestration tools like Kubernetes (K8s)

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2

Job ID: 22189

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity

Go to Apply

Entry-level Software Engineer

Cognizant • San Francisco, CA • 1d ago

IT & Engineering

Entry-level Software Engineer Position Overview With enterprise modernization at the core of what we offer, Cognizant's Application Development & Management (ADM) practice is quintessential to our clients' ability to...

1d ago

Go to Apply

Senior Manufacturing Engineer

Bayer • Berkeley, CA • 1d ago

IT & Engineering

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curios...

1d ago

Go to Apply

Senior Software Engineer

The Walt Disney Company • San Francisco, CA • 2d ago

IT & Engineering

Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, produ...

2d ago

Go to Apply

Software Engineer II- Android

The Walt Disney Company • San Francisco, CA • 2d ago

IT & Engineering

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientist...

2d ago

Go to Apply

Software Engineer, Android Systems

Google • San Francisco, CA • 3d ago

IT & Engineering

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience with software development in C++. 2 years of experience with android system software development. Experience working on...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.