Principle - IT Operations Management

REGENERON PHARMACEUTICALS, INC. • Warren, NJ • 7h ago

Regeneron Pharmaceuticals, Inc. seeks a Principle - IT Operations Management (Warren, NJ) to design and implement the critical IT change and release management processes, work instructions, policies and activities in compliance with the information technology infrastructure library (ITIL) V3 framework. Design Change & Release functional design/requirements, policy, and procedures). Develop the Change & Release management workflows (for tools). Train team on change and release management processes and Agile, Scrum, and DevOps practices. Local telecommuting permitted up to 2 days per week.Job Requirements:Requires a Bachelor's degree or foreign equivalent in Computer Science, Information Technology, or a related field and 1 year of Change and Release Management experience. Must have experience with: Designing and implementing the processes, work instructions and activities in compliance with the information technology infrastructure library (ITIL) V3 framework; Writing clear, concise, and accurate process documentation (i.e., knowledge article, Change & Release functional design/requirements, policy, and procedures); Developing and maintaining precise process documentation and accurate usage of the Change & Release management tools; Administration skills in ServiceNow; ServiceNow change & Release module and all supported ITSM processes; ServiceNow Platform; JIRA, SharePoint, DevOps tools such as SVN(subversion, source code repository), Continuous Integration tool (Hudson, Jenkins) and other IT tracking tools; Configuration, Incident, Request, and Problem management standards and methodologies; Service management principles; SDLC processes involving multiple engineering efforts; Excel reporting; IT Infrastructure, Virtualization, Security, App/Dev, Cloud Models and Technological Change; and Agile, Scrum, and DevOps practices. Employer will accept 2 years of work experience in lieu of the degree requirement. Employer will accept any suitable combination of education, training or experience.Apply at https://careers.regeneron.com, reference code R36427.

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