About This Team:
The Public Sector team at Cloud Software Group, Citrix business unit, is a high performing team of Technical Strategy focused professionals. We work with customers and partners in the Federal, State, and Local government organizations across the United States and Canada. Our success is shown through engagement, adoption, and retention of customers and their investments in Citrix products and services.
Primary Duties/Responsibilities:
Accountable for the development and execution of multi year technical strategy and roadmap focused on consumption of entitlement and growth of the Citrix technology platform within an assigned named account segment.
Develop strategic partnerships and build trusted relationships with customers, technical stakeholders and decision makers.
Provide technical thought leadership and insights of Citrix products, industry trends and their relevance to our customers:
Understand your assigned accounts current use cases, challenges and opportunities and the value the Citrix platform brings to their business.
Consistently contributes to the broader team's technical mindshare.
Serve as an external spokesperson and evangelist for Citrix vision and associated technologies.
Assist with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle by:
Maintaining solid understanding of competitive technologies and how to position to "win".
Conducting product demonstrations and technical presentations remotely or at customer locationsCitrix facilities.
Design and build complex, multi-product proof of concept solutions for customer evaluations.
Accountable for driving the adoption and consumption of Citrix products and environment stability:
Formalize and deliver a strategic customer technology roadmap that identifies customers' needs and requirements that can be translated into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans.
Be the primary contact for all the customer stability activity including escalation management, proactive communication, and general supportability insight such as delivering trend analysis, root cause analysis, scheduled support planning.
Maintain and conduct customer cadences: Discovery Workshops, Technical Strategy Review, Value Briefings, and Environment reviews.
Working in collaboration with internal and cross functional teams:
Provide regular and efficient updates on assigned accounts to sales, product, and leadership teams
Responsible for engaging and leveraging the wider team where appropriate to help manage and deliver the best customer outcomes.
Accountable for mentoring and developing junior team members:
Formal mentoring sessions with members of the team.
Providing guidance and advice on a regular basis.
Experience/Skills
Extensive track record of implementing large, complex enterprise solutions leveraging Citrix technologies.
Excellent time management and ability to multitask and prioritize workloads across several projects.
Capable of quickly learning new products, third party integrations, and leading practices.
Rapidly establish credibility with clients through effective communication of technical knowledge, as well as strong command of professional communication.
Ability to summarize complex technical scenarios into concise executive briefings.
Understanding of Citrix's competitive domain and technologies.
Broad understanding of the following:
DaaS / VDI
Applications
Enterprise Browser
Enterprise Mobility Management
Networking
Enterprise Security
Data Management and Analytics
Strong understanding of business processes and their implementation into enterprise applications
Analytical
