Part Time customer service manager

Michaels • Tennessee, Tennessee • 1w ago

Store - NASH-BRENTWOOD, TN

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Customer Service Representative

Robert Half • Tennessee, Tennessee • 3d ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. This role is ideal for individuals who excel in delivering exceptional customer ex...

3d ago

Go to Apply

Customer Service Representative

Teleperformance USA • Tennessee, Tennessee • 1w ago

Management & Administrative

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

1w ago

Go to Apply

Data Manager

St. George Tanaq Corporation • Tennessee, Tennessee • 1w ago

Management & Administrative

Data Manager WFH Flexible-Remote from AL, AR, FL, GA, ID, IN, KS, TN, TX ( http://maps.google.com/maps?q=Houston+TX+USA ) Job Type Full-time Description Overview Tanaq Environmental, LLC. (TEL) delivers environmental eng...

1w ago

Go to Apply

International Logistics Analyst

TricorBraun • Tennessee, Tennessee • 1w ago

Management & Administrative

Make our International Logistics team your best move ever We're looking for a customer-focused International Logistic Analyst to join our Operations Team to support sales growth. Why here ? TricorBraun is a global packag...

1w ago

Go to Apply

B2C Luxury Sales Consultant

Teleperformance USA • Tennessee, Tennessee • 2w ago

Management & Administrative

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in mean...

2w ago

Go to Apply

Customer Service Representative

U-Haul • Tennessee, Tennessee • 2w ago

Management & Administrative

Location: 2854 W State St, Bristol, Tennessee 37620 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Rep...

2w ago

Go to Apply

Operations Manager

Mass Markets • Tennessee, Tennessee • 2w ago

Management & Administrative

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on inn...

2w ago

Go to Apply

Technical Account Manager

Cisco • Tennessee, Tennessee • 2w ago

Management & Administrative

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers lov...

2w ago

Go to Apply

Operations Manager, Visual Annotation Services

Amazon • Tennessee, Tennessee • 2w ago

Management & Administrative

Description The Visual Annotation Services team within Amazon Fashion Tech powers new products that deliver various CXs, using ML/AI to the fashion domain. Our team of Fashion Specialists provide high-quality labeled fas...

2w ago

Go to Apply

Quality Site Specialist, AGI Data Services

Amazon • Tennessee, Tennessee • 2w ago

Management & Administrative

Description The Quality Site Specialist serves as a strategic program manager focused on driving site-level quality excellence within Amazon's operations. This role bridges the gap between strategic quality initiatives a...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.