About USS
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Primary Purpose
The Manager, Trailer Operations is a key operational leader responsible for driving the success of the trailer rental line of business across United Site Services. This role oversees daily field operations, strategic planning, fleet readiness, and process improvement to ensure service excellence, compliance, and profitability. The Manager will partner closely with branch and regional leadership to deliver operational consistency, execute high-impact initiatives, and support long-term growth in a matrixed environment.
Essential Functions
Develop and execute comprehensive operational strategies to enhance efficiency, improve service delivery, and support overall business objectives.
Oversee repair and make-ready operations, rental fleet readiness, and the implementation of standardized procedures across all locations.
Collaborate with regional and branch leadership to align staffing, training, and equipment resources with local and regional demand.
Identify operational inefficiencies and lead continuous improvement initiatives to streamline workflows, reduce costs, and maximize productivity.
Implement and manage technologies or systems that support automation, analytics, and data driven decision-making.
Lead initiatives focused on enhancing customer experience, including service responsiveness, equipment reliability, and overall service quality.
Define and monitor service level expectations and establish key performance metrics to track operational performance.
Ensure timely maintenance and repair of equipment to maximize fleet uptime and availability.
Monitor parts usage, manage returns, and maintain efficient restocking processes to prevent service delays.
Confirm all equipment meets safety and operational standards before being returned to the rental fleet.
Maintain accurate service records and monitor trends in equipment performance and repairs.
Track and report on KPIs related to fleet readiness, turnaround time, and maintenance costs.
Analyze operational data to identify trends and recommend process improvements.
Travel of up to 40% required.
Perform other duties and projects as required.
SUPERVISORY RESPONSIBILITIES
This position has direct supervisory responsibilities.
Qualifications
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Preferred
4 Year / bachelor's degree
Business Administration, Management, or other related field or a combination of relevant education and experience.
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
7
Years in rental equipment fleet service and management or a related industry and leading a diverse team to achieve results in a dynamic environment.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Proven cross-functional leadership with the ability to influence and manage complex, cross-organizational
projects in a fast-paced, operationally intensive environment.
Strong customer service orientation, with a focus on operational follow-through, service reliability, and
enhancing the customer experience across decentralized locations.
Demonstrated customer service skills, collaboration skills, with the ability to foster teamwork across field
operations, logistics, and corporate support functions.
Experience working within a matrixed organization, with the ability to balance competing priorities and
drive alignment between regional and corporate stakeholders.
Decisive problem-solving and critical thinking skills, with a strong bias for action and the ability to lead
through ambiguity and operational complexity.
Operational fluency in both English and Spanish is highly desirable; bilingual skills are a plus to support
workforce engagement across diverse teams.
Physical Requirements
Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Voluntary Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Voluntary Long-Term Disability
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account with company contribution
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted
position applicable to all locations across the US. Within the posted salary range, individual pay is
determined by the geographic location, job related skills, experience, education, and certifications. Our
total compensation package includes base pay plus a comprehensive benefits program.
Salary Range
$105,600.00/Yr. - $158,400.00/Yr. / hour
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit
discrimination against any applicant or employee based on any legally-recognized basis, including, but
not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical
conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
