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State Classification: Program Specialist II (1571)
Telework may be available based on TxDMV operational needs (subject to change). The selected candidate must reside within a 1-hr commute ofDallas, Texas 75237.
To apply for this position, complete an on-line application either through theApplicant Career Sectionor throughWorkInTexas. TxDMV does not accept paper applications.
If selected for an interview, applicants requiring accommodation for the interview process should contact Human Resources at 512-465-4043.
SUBMISSION OF APPLICATION:
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification;"See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information.The resume must include the employers name and dates of employment for relevant work experience to be considered by the hiring authority.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.and#8239; We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.and#8239;
Reporting to the License Plate Manager, the VTR Special Service Inspector is responsible for verifying shipments, providing complex customer service, maintaining and updating inventory data, spreadsheets and reports. Provides customer service for license plate distribution activities in the Vehicle Titles and Registration Division (VTR). Work may be performed at a Texas Department of Criminal Justice facility (Huntsville, Texas) and may require contact with governmental agencies. Performs duties and oversees inmate labor in warehouse operations to involve order picking, shipping, receiving, storing license plates, and various inventory items. The job will entail 50% travel, primarily during working hours, with some overnight travel.
ESSENTIAL DUTIES
Perform and oversee warehousing work, receiving and shipping activities involving license plates, stickers and forms and other inventory items.
Provide quality customer service to dealerships, county tax offices and industry stakeholders regarding license plate distribution.
Prepare and edit correspondence for dealerships, county tax office and industry stakeholders.
Review applications and make determinations on allocation requests using inventory management system.
Provide expert assistance in monitoring, forecasting and allocating inventory requirements.
Oversee warehouse inventory organization and perform inventory audits.
Participate in team meetings to contribute to the development of best-practice procedures.
May provide training and oversee warehouse work assignments for inmates.
Monitor inventory and stock control records through an automated system.
Research and audit inventory returns, overages and shortages.
Monitor warehouse inventory for compliance with department procedures.
Traveling up to 50% of the time.
May include overnight travel by car and possibly by plane.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Perform other duties as assigned.
The above statements are not a complete list of all responsibilities, duties and skills held or performed byemployees in this job. Employees may perform other related duties as assigned.
Qualifications: MINIMUM QUALIFICATIONS
Education
Graduation from high school or equivalent.
Experience
Three (3) years experience in a high-volume customer service, warehouse, or general office administration environment.
No education substitution is available for experience.
ADDITIONAL INFORMATION
This position is eligible for a remote work schedule in the State of Texas (subject to change).and#8239; Remote work employees must meet these criteria for the remote work location:and#8239;
Adequate desk space in a dedicated, contained area that is secured and always protected.and#8239;
Remote work location is in a quiet environment free of background people and noise during business hours.and#8239;and#8239;
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
Retirement Plan
Paid Group Health Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary ADD Insurance
Dependent Health Life Insurance
Health Dependent care flexible spending accounts
Tuition Assistance Program
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educations Public Student Loan Forgiveness (PSLF) program.
PHYSICAL/WORKING CONDITIONS
Non-smoking environment in State buildings and vehicles.
Required to work Monday-Friday, 8 hours a day, 40 hours a week, on-site at the warehouse location in Dallas, Texas or traveling.
Required to operate State vehicles (automobiles, vans, trucks, box trucks, golf carts, etc.) traveling up to 50%, generally in Dallas, Huntsville and surrounding areas during routine working hours with occasional out-of-town and/or over-night travel.
Work is performed both inside and outside. When inside, employees are exposed to normal warehouse temperatures and noise. When outside, employees may be required to work and be exposed to seasonal inclement weather. Work typically involves standing, walking and working with office machines for extended periods of time.
Required to perform manual labor including lifting supplies and carry boxes of paper and/or license plates and materials up to 50 pounds and standing or sitting for prolonged periods of time.
Lifting, carrying and moving of equipment and materials that weigh up to 50 pounds is required and employees must have the ability to perform fieldwork that may sometimes involve walking moderate distances and exposure to potential hazards (heat, rain, insects, etc.)
Requires the ability to maintain body equilibrium when bending, stooping, crouching, reaching and/or stretching arms, legs or other parts of body to grasp, push, pull or otherwise move objects. Physical requirements are for Heavy Work.
May be required to perform duties in support of national emergencies and/or disasters to include holidays, evenings and weekends on occasion.
To perform this job successfully, an individual must be able to perfor
