Description
Coordinates and manages orders for assigned international distributors/dealers for all company products. Acts as the central point of contact for orders, physical shipment, and other related issues. Maintains a high level of interaction with the sales team, distributor/dealer and production/distribution facilities to ensure that proper priorities are given to various order situations and lines of communication remain open. A high degree of follow-up with customers and sales is required.
Customers enter in orders themselves and then the rep will work with the BDM to make sure the right terms are in place. Once the orders are processed then they will work with the warehouse and customer to make sure shipping is correct and following up with the customer on order status.
Email support and low volume customer service
Coordinates all orders and shipments for engines and parts and accessories. Works closely with sales department to ensure proper program criteria are applied, credit department for prompt credit release, and the distribution centers to ensure timely shipment.
Reconciles orders/allocation for international distributors and coordinates the container load planning and/or loose cargo to ensure efficient use of volume capacity for cost-effective loads. Coordinates with credit department to ensure credit line is available for expediting shipments.
Ensures shipments are made in a timely manner and properly invoiced. Expedites orders through the consolidation process. Follows up on shipments with customers via telephone/email to notify customers of shipments, shipping information, and contents of shipments.
Resolves any shipment issues related to tracing, shipment errors, freight costs etc.
Maintains appropriate levels of prioritization between P&A and whole goods.
Consolidation of P&A with container shipments of whole goods as deemed appropriate by Sales Manager.
Prepares pro-forma invoices for customers requiring such, for whole goods and P&A orders.
Ensures that all proper export documentation is prepared to facilitate the export of all goods and submits same to appropriate transportation providers.
Communicates via email or phone with assigned distributors to answer all questions related to product availability, orders in house and shipment ETD/ETA.
Manages vendor source drop shipments from vendors/manufacturers to foreign distributor customer's freight forwarders.
Maintains high level of knowledge of international trade regulations to ensure consistent compliance with laws.
Creates debit and credit adjustments where necessary.
Communicates regularly with manager to request systematic solutions and enhancements that streamline the order entry and distribution process for the international distributor.
Communicates shipping forecast data to Sales Support Manager on a monthly basis with emphasis on meeting month-end, quarter-end, and year-end shipping goals for international department.
Consistently works as a team to support those team members in times of need when workload is high and quality communication is difficult. Helps as needed to balance workload.
Constantly reviews processes for inefficiencies and makes recommendations or takes action for process improvement.
Additional Skills & Qualifications
2-5 years of customer service experience
Bilingual in Spanish and English
Four-year completed degree (bachelors or associates)
shipping export knowledge
Microsoft Office Suite work experience (outlook and excel basic)
Data Entry/Order Entry
Nice Haves:
Expert ability to accurately document and record customer/client information
Previous experience with computer applications, such as Adobe, Microsoft Word and Excel is also a plus.
Applicant must have the ability to process warranty transactions repeatedly in an accurate and ethical manner.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Miramar,FL.
Application Deadline
This position is anticipated to close on Jun 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
