Pharmacy Customer Service Associate

Walgreens • Bayonne, NJ • 15h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1628762BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Part-time

Job Function: Retail

Full Store Address: 12 NORTH ST,BAYONNE,NJ,07002

Full District Office Address: 12 NORTH ST,BAYONNE,NJ,07002-01241-19690-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift: Various

Store: 19690-BAYONNE NJ

Similar Jobs

Psychiatric Nurse Practitioner

The Jewish Board of Children and Family Services • New York, NY • 57min ago

Hospital & Medical

PURPOSE: The Adult ACT program provides an integrated set of evidenced based treatment, rehabilitation, case-management and support services to adults residing in the community who are diagnosed with severe mental illnes...

57min ago

Go to Apply

Medical Assistant

Weill Cornell Medical College • New York, NY • 6h ago

Hospital & Medical

Title: Medical Assistant Location: Upper East Side Org Unit: Hematology and Medical Oncology Work Days: Monday-Friday Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $25.11 - $26.59 *As required under NYC...

6h ago

Go to Apply

Medical Assistant

Weill Cornell Medical College • New York, NY • 6h ago

Hospital & Medical

Title: Medical Assistant Location: Upper East Side; Lower East Side Org Unit: Nursing Work Days: Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $25.11 - $26.59 *As required under NYC Human Rights Law Int...

6h ago

Go to Apply

Medical Assistant

Weill Cornell Medical College • New York, NY • 6h ago

Hospital & Medical

Title: Medical Assistant Location: West Side Org Unit: Spine Clinical Work Days: Monday-Friday Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $25.11 - $26.59 *As required under NYC Human Rights Law Int 12...

6h ago

Go to Apply

MEDICAL OFFICE ASSISTANT

The Institute for Family Health • New York, NY • 6h ago

Hospital & Medical

MEDICAL OFFICE ASSISTANT Job Details Job Location 17th Street - New York, NY Position Type Full Time Education Level High School Salary Range $22.00 - $22.00 Hourly Travel Percentage None Job Shift Day Job Category Healt...

6h ago

Go to Apply

Advanced Practice Provider| Outpatient Lymphoma Clinical Trials

Memorial Sloan-Kettering Cancer Center • New York, NY • 7h ago

Hospital & Medical

Pay Range $133,500.00-$220,400.00 Company Overview The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, com...

7h ago

Go to Apply

Outpatient Physical Therapist

UnitedHealth Group • New York, NY • 11h ago

Hospital & Medical

$10,000 Sign on Bonus for External Candidates New Grads Encouraged to Apply! This is a full-time, position (no weekends!) with excellent benefits within 30 days, quarterly bonus opportunities, GENEROUS PTO, paid holidays...

11h ago

Go to Apply

Physical Therapist

Pillar Care Continuum • Livingston, NJ • 11h ago

Hospital & Medical

SUMMARY: Pillar High School, located in Livingston, NJ, is an approved private school for students with disabilities serving preschool through middle school. Pillar High School is seeking a Physical Therapist to work in...

11h ago

Go to Apply

Executive Assistant, Healthcare Industry Group

Alvarez & Marsal Healthcare Industry Group, LLC • New York, NY • 16h ago

Hospital & Medical

DescriptionAbout Alvarez & MarsalAlvarez & Marsal (A& M) is a global consulting firm with over 10, 000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on appro...

16h ago

Go to Apply

Medical Assistant

Northwell Health • New York, NY • 1d ago

Hospital & Medical

Req Number 158598 Job Description Performs patient care under the physician's/nurse's direct supervision. Duties include preparing patient for physician, administering, obtaining and recording diagnostic laboratory test...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.